Computer User Support Specialists

**Job Description:**

**Basic Function**

Participate as a Business Intelligence Developer to enhance our data analytics capabilities in Power BI and manage our data warehouse. Data warehouse management will consist of SQL server administration and ETL development (Currently SSIS). Must be comfortable working with non-IT colleagues to understand their requirements and translate them to technical specifications.

**Essential Duties and Responsibilities**

+ Manage and Maintain the Datawarehouse platform including its ETL processes and ensure a high level of user satisfaction.

+ Collaborate with non-IT professions to capture requirements and translate them into meaningful Power BI reports.

+ Troubleshoot data related issues by working with both IT and non-IT professionals to determine the root cause and provide solutions.

+ Utilize advanced Power BI tools such as Dax, Power Query, and Python.

+ Write and optimize complex SQL queries.

+ Lead efforts to migrate reports done in QlikView and other tools to Power BI.

+ Research and encourage the use of modern BI tools such as Azure Data Factory and Fabric.

+ Establish a governance model for our Power BI workspaces, data sources, and on-premises data gateways.

+ Monitor and maintain our Microsoft SQL server environment (6 servers).

+ Assist application developers with troubleshooting SQL related issues in other applications.

+ Ensure our data is safe by implementing security best practices in both Power BI and MS SQL Server.

**Education and Experience**

+ BS in Information Systems or Computer Science

+ 3 - 5 plus years of experience required.

+ Extensive hands-on experience with Power BI

+ Proficiency in SQL.

+ Experience managing Microsoft SQL Servers.

+ Experience designing data processes including loading, transformations, mapping, etc.

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Systems Analyst Senior within PNC's Technology organization, you will be based in Pittsburgh, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Analysts in this role have a variety of responsibilities including traditional business analysis, working with the business and technology team, back-office operations support, and testing. Successful analysts in this position have strong communication and organization skills, can initiate and drive projects to completion, and can form strong working relationships with partners in the front office, operations, technology, compliance, 3rd party vendors, and others.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

**Job Description**

+ Participates in analyzing business requirements and production specifications for changes made to technology applications.

+ Formulates and defines the system scope and objectives, based on user needs and business processes .

+ Directs business process improvement projects for internal business groups, aiming to improve business results .

+ Identifies and documents all system constraints, implications and consequences of various proposed system changes .

+ Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

**Competencies**

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

**Work Experience**

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

Bachelors

**Certifications**

No Required Certification(s)

**Licenses**

No Required License(s)

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Application Analyst (Senior, Mid, Associate)**

This position will support the Penn Chart Ambulatory module.

Senior Application Analyst:

Job Summary:

+ The Senior Application Analyst is responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include; providing instruction on various technical topics to other team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Responsibilities:

+ Participates in an application project by setting clear goals and objectives and completing tasks in a timely manner.

+ Manages project plan, monitors tasks and milestones and reports project changes/status to Lead Application Analyst.

+ Works with the Lead Application Analyst to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application.

+ Participates in new hire application training, mentoring and instruction on internal processes and educates application analysts on various projects; including testing, documenting, and configuration within the application.

+ Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.

+ Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.

+ Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.

+ Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.

+ Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.

+ Works with the Lead Application Analyst to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.

+ Works independently on complex projects completing within the designated timeframe and under minimal guidance.

+ Provides ongoing support and maintenance as assigned.

+ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

+ Other duties as assigned to support the unit, department, entity, and health system organization.

Education and Experience:

+ H.S. Diploma/GED and 7+ years of relevant experience

+ 5+ years of healthcare IT experience

+ OR

+ Bachelor's degree and 3+ years of relevant experience

+ Up to 1 year of healthcare IT experience

Skills and Abilities:

+ Demonstrated customer service skills.

+ Ability to communicate effectively with all levels of staff.

+ Ability to implement process improvements.

+ Ability to troubleshoot, research and solve technically challenging problems involving integrated systems.

+ Must be able to function as part of a team providing a high level of quality service to clients.

+ Demonstrated project management skills - preferred.

+ Strong quantitative and analytical abilities - preferred.

+ Ability to assist with basic hardware configurations, database management tools and query language- preferred.

+ Applications experience in either an application support or implementation role - preferred.

+ Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment - preferred.

Application Analyst:

+ Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical date models using best practices for build and configuration, maintenance and data integrity. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Responsibilities:

+ Delivers customer service to IS clients seamlessly across system boundaries.

+ Ensures safety, confidentiality & security of employee and Patient data.

+ Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application.

+ Promptly identifies, documents, and resolves problems with system functionality.

+ Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.

+ Coordinates and adheres to strict implementation project schedules and handle multiple assignments.

+ Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.

+ Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes.

+ Develop a thorough understanding of UPHS EMR applications.

+ Interprets and analyzes workflow/system requirements in order to design, configure, test and implement application solutions.

+ Assists in defining system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.

+ Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.

+ Executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes

+ Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.

+ Collaborates with management to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.

+ Works independently on complex projects completing within the designated timeframe and under minimal guidance.

+ Provides ongoing support and maintenance as assigned.

+ Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails.

+ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

+ Other duties as assigned to support the unit, department, entity, and health system organization.

Experience and Education:

+ H.S. Diploma/GED and 5+ years of related experience

+ 3+ years of experience in healthcare

+ OR

+ Bachelor's degree and 3+years of related experience

+ Up to 1 year of experience in healthcare IT (Preferred).

Skills and Abilities:

+ Strong communication skills with all levels of staff and personnel.

+ Ability to implement process improvements.

+ Ability to troubleshoot, research and solve technically challenging problems.

+ Must be attentive to detail.

+ Demonstrated problem solving skills.

+ Ability to work as part of a team.

+ Demonstrated customer service skills.

+ Demonstrated project management skills- preferred.

+ Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment- preferred.

+ Thorough knowledge of all technical and clinical aspects of position functions- preferred.

+ Ability to assist with basic hardware configurations, database management tools and query language- preferred.

Associate Application Analyst

+ Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.

Responsibilities:

+ Delivers customer service to IS clients seamlessly across system boundaries.

+ Ensures safety, confidentiality & security of employee and Patient data.

+ Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application.

+ Promptly identifies, documents, and resolves problems with system functionality.

+ Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.

+ Coordinates and adheres to strict implementation project schedules, and handle multiple assignments.

+ Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.

+ Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes.

+ Develop a thorough understanding of UPHS EMR applications.

+ Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.

+ Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.

+ Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.

+ Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.

+ Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.

+ Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.

+ Works independently on complex projects completing within the designated timeframe and under minimal guidance.

+ Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails.

+ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

+ Other duties as assigned to support the unit, department, entity, and health system organization.

Education and Experience:

+ H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare.

(or)

+ Bachelor's degree in information technology or a related field (individuals with other majors may be considered with internship or other IT related experience).

Skills & Abilities:

+ Demonstrated customer service skills

+ Demonstrated interpersonal/verbal communication skills

+ Ability to communicate effectively with all levels of staff

+ Ability to function as part of a team providing a high level of quality service to clients

+ Ability to troubleshoot, research and solve technically challenging problems - preferred

+ Ability to assist with basic hardware configurations, database management tools and query language - preferred

Senior Clinical Analyst:

A Senior Clinical Analyst may be selected for this role, and professionals with a Health Care Professional Certificate and/or License such as MT, RN, PA, or DPM, a Bachelor's degree, and at least 3 years of related experience are encouraged to apply!

Clinical Analyst:

A Clinical Analyst may be selected for this role. Professionals with a Health Care Professional background, a Bachelor's degree, and at least 2 years of related experience are encouraged to apply!

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 244754

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The NaaS Automation team is comprised of Spring boot Java, API developers working to support automations for Lumen’s Network-as-a-Service (NaaS) product offerings. As a member of the team, you will be developing business process orchestrations and automated integrations with other quote to cash and Network Activation platforms.

The Senior Lead Software Developer position is a hands-on role that contributes to translating product and design requirements into working, production-ready software and being a supporting leader in the team effort to design, develop, and debug complex software or design and engineer significant enhancements to existing complex software. This Senior Lead Software Developer role will be a key member of the Lumen Digital Development organization.

**Location**

This role is designated as a fully remote position within the United States.

**The Main Responsibilities**

+ Advanced software engineering using modern software languages, frameworks, methodologies, and architectural patterns.

+ Maintaining up-to-date knowledge of current trends in software development and cloud-native technologies.

+ Designing and developing enterprise web services in RESTful and GraphQL APIs using the latest design patterns.

+ Maintaining and resolving issues in a highly complex and multi-tiered integration architecture between user interfaces, API proxies, subsystems, and databases.

+ Effectively communicating with dependent application owners, peer dependents, product owners, analysts, and management to resolve issues as needed.

+ Mentoring and guiding others in various technical areas, including business processes implemented in the team's applications and the creation and delivery of designs and solutions in accordance with architectural direction.

+ Engagement in all aspects of the software development life cycle, including requirements review, design, coding, code reviews, testing, deployment, and production support.

+ Contributing to design and architecture solutions for system integration workflows and order management systems

**What We Look For in a Candidate**

+ 10+ years of professional experience with a Bachelor's

+ Significant software development experience with business process management workflow and order management systems.

+ Highly Proficient in Spring Boot java development with a deep understanding of core concepts of microservice-based API, design patterns, and latest integration techniques.

+ Significant engineering experience (Telecom domain would be an added advantage) with a variety of technologies to create and implement software

+ Significant experience with developing and integrating client-server transactions with RESTful and GraphQL services, micro-services patterns, and developing API documentation using OpenAPI specifications and SwaggerHub.

+ Workflow Design: Ability to model complex business processes into efficient workflows using scalable workflow Engines like Temporal.

+ Database Management: Familiarity with relational databases (Oracle, PostgreSQL) and SQL querying.

+ Cloud Technologies: Understanding of cloud platforms like AWS, Azure, or GCP for deployment and scaling.

+ Distributed Systems Understanding: Deep knowledge of distributed system concepts like consistency, fault tolerance, and scaling.

+ Understanding of enterprise databases including Oracle, PostgreSQL, MongoDB.

+ Experience with setting up, writing, and debugging automated testing frameworks and suites

+ Knowledge of code versioning tools, CI/CD automation tools such as git, Jenkins

+ Experience with containerization technologies Docker, Kubernetes

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

**Location Based Pay Ranges**

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI

$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

\#LI-VK1

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

Requisition #: 337254

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

03/14/2025

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The NaaS UI team is comprised of global frontend, backend, and full-stack developers working as a unit to develop optimal customer experiences for Lumen’s Network-as-a-Service (NaaS) offerings including its Internet-, Ethernet-, and IPVPN-on-Demand services. This team develops quality, customer-facing experiences with support tools and underlying services to ensure the stability and performance for the Lumen’s NaaS experience.

The Senior Lead Software Developer is a hands-on role that contributes to evolving product requirements into production-ready software and a supporting leader to design, develop, test, and debug complex, first-in-class software. This contributor will apply existing technical and applicable domain knowledge and help implement new and approved technologies and processes for sustaining business solutions and development practices. They are a foundational voice for other members in the application of principles and concepts and use of methodologies, tools, documentation, and test procedures to complete projects. They will be a key member of the Lumen Digital organization and is a self-starter with a can-do attitude and must be agile within a fast-moving business and a technical environment.

**Location**

This role is designated as a fully remote position within the United States.

**The Main Responsibilities**

+ Resolving issues in a complex and multi-tiered integration architecture between UIs, APIs, CI/CD pipelines, subsystems, and databases in non-production and production environments

+ Effectively communicating with peers, product owners, and management to resolve issues as needed and statuses of assignments using collaboration and productivity tools with Jira, Confluence

+ Mentoring technical areas, including business processes implemented in the team's applications and delivery of solutions in accordance with architectural direction

+ Engagement in all aspects of the development life cycle including design, coding, reviews, testing, deployment, and support

+ Guiding and supporting others in the application of principles, concepts, and methodologies, tools, processes and protocols to successfully deliver projects

+ Contributing to design and architecture solutions for integration workflows and order management systems

+ Working with various teams to deliver business impacting projects

+ Analyzing metrics to maximize performance, ability, and availability

**What We Look For in a Candidate**

**Required Qualifications:**

+ 10+ years professional experience with a Bachelor's degree in computer science, information systems, or related field, or equivalent education and a demonstrable history of development roles with expanding responsibilities and corresponding successful deliveries

+ Full-stack engineering experience with a variety of technologies to implement software solutions including but not limited to:

+ Robust, secure, responsive frontends utilizing frameworks using:

+ JavaScript, TypeScript, Babel, Webpack

+ Vue.js 2/3, Composition API, Pinia

+ CSS, pre-processors, libraries, and UX design specifications

+ Asynchronous processing, websockets

+ Significant experience with developing and integrating resilient, secure, RESTful and GraphQL APIs and micro-services architectures using Java and Node.js designed and documented with OpenAPI and SwaggerHub

+ Enterprise-scale data persistence using SQL and NoSQL with the ability to write and understand secure, complex queries for both relational and non-relational data models, aggregation, caches, indexes

+ Experience automated testing suites using Playwright, Vitest

+ Knowledge of versioning using Git, GitHub

+ Experience with CI/CD automation with Jenkins, GitHub Actions

+ Experience with Docker, Kubernetes

+ Experience with SCRUM, SCRUM at Scale

**Preferred Qualifications:**

+ Application performance management with Splunk, App Dynamics, and ELK Stack

+ Enterprise telecom experience with developing customer-facing frontends for the quote, order, and management of products in secured environments

+ Experience with AWS and Developer Associate certification

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

**Location Based Pay Ranges**

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI

$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

\#LI-VK1

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

Requisition #: 337253

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

03/14/2025

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

**Job Function:**

Career Programs

**Job Sub** **Function:**

Non-LDP Intern/Co-Op

**Job Category:**

Career Program

**All Job Posting Locations:**

US010 PA Horsham - 800/850 Ridgeview Dr

**Job Description:**

At Johnson & Johnson **,** we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson & Johnson is recruiting a co-op to join the Global Epidemiology Organization. The preferred location for this position is Horsham, PA. Remote work options in the United States may be considered on a case-by-case basis and if approved by the Company.

This position is on the Real World Assessment and Research on Drugs (REWARD) team, whose mission is to demonstrate real-world data to identify and characterize potential unknown benefits of existing drugs, which is used to inform new drug discovery and identify drug re-purposing opportunities. The team also dedicates substantial time to methodological research, including the development of software tools to aid in epidemiological research. The REWARD team is composed of epidemiologists and computer scientists who collaborate regularly with the Research and Development and Established Products organizations, providing an opportunity to interact with experts in drug development across the product lifecycle.

The primary responsibilities of this role include:

+ Contribute to the development and improvement of internal software tools designed to assist epidemiological researchers and automate some epidemiological design tasks

+ Aid in the integration of new pharmaceutical, chemical, and biological information sources into existing tools for drug re-purposing

**Qualifications**

+ Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future. Students currently on CPT, OPT, or STEM OPT usually requires future sponsorship for long term employment and do not meet the requirements for this program unless eligible for an alternative long-term status that does not require company sponsorship.

+ Pursuing an undergraduate or graduate degree in Informatics, Computer Science, Epidemiology, Biostatistics, or a related field.

+ Strong technical skills, including experience with programming in R is required, Shiny application development experience is highly desired.

+ Experience with relational databases and programming in SQL is preferred.

+ Knowledge of medical terminologies (ICD, NDC, SNOMED, MedDRA, LOINC, CPT) or bioinformatics ontologies is preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

**Overview**

GovCIO is looking for an analytical, results-driven professional to join our team as a Business Analyst providing requirements analysis and elaboration, reporting, and functional support to a team-building government services and systems with a focus on user-centered design and agile delivery processes for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE). As a Business Analyst, you will apply your knowledge of requirements gathering, facilitation, testing support, and agile processes with a focus on team organization and innovation, to build and enhance existing government platforms. This is a fully remote position.

**Responsibilities**

+ Take ownership of the internal requirements management and development effort in Jira

+ Develop requirements and acceptance criteria based on Product Owner interaction

+ Elaborate on system designs, flows, and usability through the creation of wireframes and mockups

+ Support test development and execution of services development Leverage communication skills to work with product owners and end-users to enhance requirements gathering and feedback for Scrum Teams

+ Complete functional analysis of requirements as needed

+ Assist development of test procedures, test cases (frontend, backend, and integration), test plans, requirements traceability, schedules, and test reports

+ Ensure compliance with test processes and procedures

+ Assist project manager in coordination, execution, documentation, and reporting on test activities and functional analysis completed by teams

+ Coordinate, execute, document, and report on test activities required to support the integration and systems interfaces

+ Review and execute test plans and scripts

+ Work with government end users to facilitate outcomes and translate to system requirements

+ Estimate level of effort based upon tasks and responsibilities specific to tester functions

**Qualifications**

**Required Skills and Experience:**

+ Bachelor’s Degree in a technical or business field.

+ 7+ years work experience related to requirements gathering and development

+ Must be a US Citizen

**Clearance:** Must be able to attain DHS suitability

**Preferred Skills and Experience:**

+ Experience planning, implementing and executing software testing processes

+ Possesses good communication, analytical, and writing skills.

+ Proven ability to work in a team-oriented environment

+ Experience working on a scrum team and in a Scrum environment

+ Experience supporting government agencies, specifically DHS

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $95,000.00 - USD $105,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5684/business-analyst-%28remote%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2025-5684_

**Category** _Information Technology_

**Position Type** _Full-Time_

**Who We Are**

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

**Primary Purpose**

The IT Systems Engineer I position serves as the foundation for more senior roles within the IT department. It requires a strong understanding of information technology, problem-solving skills, and the ability to work effectively both independently and as part of a team. Candidates will possess the experience and skills to assist and serve by providing technical insights to project managers and stakeholders regarding IT system solutions being deployed within the enterprise environment.

The IT Systems Engineer I will be expected to support the design, configuration, delivery and maintenance of IT solutions under the guidance of a Sr. Engineer or Manager. Must have the aptitude to understand and support IT infrastructure, product and platform solutions. Must be able to support the des ign and delivery of fundamental IT system initiatives, to include cloud, non-cloud, and hybrid-cloud systems. Work in collaboration with other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.

**Note: This is a hybrid position (mostly on-site with remote flexibility). Employees are required to be in office 5 days per week (Mon-Fri) in the** **Kennett Square, PA office** **.**

**No relocation will be provided.**

**Primary Duties**

+ Participates in discussions with business partners and vendors to gather information. Assist with supporting leadership, architecture, project teams and end users to identify system requirements. Assists with writing system specifications, logical & physical architecture diagrams, and implementation plans. Delivers practical, efficient, and cost-effective solutions that satisfy business needs, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same. (30%)

+ Work closely with others to assist development of future plans, resource requirements, migration strategies, and project schedules. Provide input into presentations to Engineering and Architecture Review Boards. Understand the current technologies and service offerings within the industry. (25%)

+ Responsible for engineering, documenting, implementing and supporting solutions at the component level, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same. (20%)

+ Provide supporting data to leadership and peers about risks identified during business impact analysis, site risk assessments and disaster recovery planning. Design, support and maintain custom system integration with other platforms, specific to the needs of the customers. Maintain relevancy and knowledge in current and evolving emerging IT systems technologies. (15%)

+ Develop technical knowledge and business acumen within discipline or function. (10%)

**Job Scope**

Assist with designing, implementing, supporting, and documenting infrastructure systems Develop and maintain knowledge of technology and its application across our business areas or for our customers Promote knowledge via seminars, presentations and publications within IT and Exelon Participate in technological innovation to drive new business opportunities and solve complex business problems Requires moderate skill set and proficiency in discipline. Conducts work assignments under direct supervision with limited latitude for independent judgment.

**Minimum Qualifications**

+ Bachelor's degree in computer science, Information Systems, Computer Networking with 2 - 4 years' experience in IT infrastructure design, application design, cloud computing, disaster/recovery, or 4+ years of relevant experience in lieu of degree.

+ Experience with system administration.

+ Experience with drafting technical documentation.

+ Demonstrated ability to think and apply skillset beyond the day-to-day operations.

+ Demonstrated ability to use technical resources and collaborate to solve problems.

+ Demonstrated ability to effectively communicate technical information in non-technical terminology (written and verbal).

+ Demonstrated strong teamwork skills with self-motivation in a rapidly evolving environment.

+ Demonstrated knowledge of industry trends.

+ Basic knowledge of financial impact analysis.

+ Troubleshooting & Monitoring: Understand basic monitoring concepts and how tools are used to meet those requirements. Perform basic independent troubleshooting by looking through logs and can investigate and fix simple code issues. May require help to troubleshoot complex issues.

+ Cloud Technologies: Provide technical expertise and/or engineering support for cloud solutions.

+ Security Basics: Basic understanding of security best practices.

+ Scripting & Automation: Ability to create simple scripts

**Preferred Qualifications**

+ Certifications such as NERC-CIP, FERC, AZ900, VMware

+ Deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty.

+ Shows initiative beyond pure implementation.

+ Experience building highly scalable applications

+ Experience participating in operational readiness activities

+ Demonstrated ability to think and apply skillset beyond the day-to-day operations

+ Experience developing and implementing new technologies or platforms

+ Proficient understanding project management principles & framework

+ Desktop Support

+ Windows 10, 11

+ Video Wall Support

+ Server Hardware support

+ NetBackup

+ NetApp

+ VMware

+ PowerCLI

+ PowerShell

+ Windows Networking Experience

+ NERC CIP Compliance

+ ServiceNow

+ JIRA

+ Change Management Procedures

+ Strong Communication Skills

+ Leadership

**Benefits**

+ Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $84,000.00/Yr. - USD $126,000.00/Yr.

+ Annual Bonus for eligible positions: 10%

+ 401(k) match and annual company contribution

+ Medical, Dental and Vision Insurance

+ Life and disability insurance

+ Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)

+ Long Term Incentive Plan for eligible positions

+ Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement

+ Referral bonus program

+ And much more

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [email protected].

**Sponsor-dedicated:**

Working fully embedded within one of our pharmaceutical clients, with the support of Cytel right behind you, you'll be at the heart of our client's innovation. As a Principal Statistical Programmer you will be dedicated to one of our global pharmaceutical clients; a company that is driving the next generation of patient treatment, where individuals are empowered to work with autonomy and ownership. This is an exciting time to be a part of this new program.

**Position Overview:**

This position reports to the Director, Biostatistics and Programming in the FSP Services business unit in Cytel. The Principal Programmer, Clinical Data Standards proactively participates in the development of data and reporting standards in support of the client’s portfolio of clinical trials and ensures conformance to CDISC standards and industry best practices. This role supports the development of strategy and framework for governance of standards and actively engages in deployment of next generation process and technology.

**As a Principal Statistical Programmer, your responsibilities will include:**

+ Support development of documentation and specifications including business guidance’s for standard practice for dataset mapping, SDTM, ADaM, and TLFs for study reporting efforts, and associated tool instruction guidelines

+ Contribute to development and review of (draft/existing) SDTM, ADaM, and TLF Standard content to ensure complete with sufficient content and details for macro implementation

+ Managing the development and maintenance of data management processes and tools

+ Responsible for providing standards guidance and support to the trial team

+ Writing detailed programming specification for standard rules including creation of standard computational algorithm documents to enhance content in ADaM metadata

+ Development of new standard TLF shells specification and associated annotation of the TLFs with ADaM variables

+ Creation of analysis results metadata (ARM) for TLF standards

+ Work in Pinnacle 21 to test metadata use for define.xml. Review standards metadata and support development of additional standard metadata for define.xml (VLM and derivation logic)

+ Understand CDISC standards (including those used for complex data such as RWD, GF and CP) changes and guidance’s to align when developing business guidance’s and documentation in support of study teams

+ Develop mappings from RWD to SDTM to extend the CDISC mappings

+ Communicate ongoing standard development activities across the organization

**_Core Elements for this role:_**

+ Knowledge of the pharmaceutical industry, and overall drug development process with expertise in the cross-functional interfaces with stakeholders e.g., Statistics, Data Management, Regulatory functions

+ Strong detail-oriented written communication skills to organize content and explain technical content in the documentation and business guidance.

+ Strong oral communication skills to discuss technical content and in non-technical terms.

+ Knowledge ofthe pharmaceutical industry, and overall drug development process with expertise in the cross-functional interfaces with stakeholders e.g., Statistics, Data Management, and Regulatory functions.

+ Strong collaborative skills and ability to work with a cross-functional team.

+ Knowledge of GXP, FDA, and ICH regulations and industry standards applicable to the design, and analysis of clinical trials and regulatory submissions.

+ Knowledge of technical and programming methods.

+ SAS Programming skills to test and verify examples, and view and manipulate SAS datasets.

+ Strong CDISC knowledge including data mapping strategies with compliance in regulatory submission space.

+ Robust knowledge in Pinnacle 21 (Community and Enterprise) processes and define creation including reviewers’ guide and annotated CRF to support submissions.

+ Knowledge of complex data such as RWD, genomics, and cell phenotyping is desired

**Here at Cytel we want our employees to succeed and we enable this success through consistent training, development and support. To be successful in this position you will have:**

+ At a minimum bachelor’s degree in computer science, data science, mathematics, or statistics major preferred

+ 7+ years of experience as a Statistical Programmer on a Biotech/Pharma Clinical Development Biometrics Team or with a similar team and experience supporting drug development, medical device development, or intervention studies

+ Exceptional SAS programming skills and expertise in the development and implementation of statistical programming procedures and processes in a clinical development environment

+ Extensive applied experience of CDISC standards (SDTM, ADaM, and Define.xml), medical terminology, clinical trial methodologies, and FDA/ICH regulation

+ Experience supporting regulatory submissions, interacting with the FDA and/or global regulatory authorities

+ Must be able to work independently

+ Outstanding communication skills (written and verbal) and strong leadership skills

**Preferred Qualifications (nice to have)**

+ Prior work experience with pharmacokinetic data and the neuroscience field,

+ proficiency in languages or tools other than SAS (e.g., R, Python, and Java, Shiny, Markdown, Unix/Linux and git)

Cytel Inc. is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

**Amentum is seeking highly motivated, self-starting office Administrative Support. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Ability to obtain and maintain a Secret clearance. **

**Responsibilities:**

+ Records and file management

+ Employee in- and out-processing

+ Assist in managing DOD, DSS, and local office policies and programs

+ Support the field office chief in scheduling

+ Correspondence drafting and routing

+ Travel planning (Defense Travel System or MyTravel)

+ Conference room coordination

+ Office equipment and supply inventory maintenance

+ Government timecard program (DAI) management

+ Receipt and routing of office mail/correspondence

+ Management of task management (CATMS) system

+ Assist in execution of office training program

+ Responsible for inputting and managing data bases as directed

+ Some locations may require local travel within the U.S. (<5%)

+ Working with teams and independently required

**Requirements:**

+ Active clearance required

+ Ability to obtain and maintain a Secret clearance.

+ High School Diploma or equivalent

+ 2 years of administrative experience

+ Working knowledge of general office procedures

+ Fluency in English, both oral and written

+ Strong typing skills

+ Organizational skills

+ May be required to lift general office items (20-30lbs)

+ Expected in office work five days a week with occasional telework that is dependent on the government’s needs.

+ U.S. driver’s license and be capable of operating government vehicles.

+ Travel may be required.

**Preferred:**

+ Intermediate to high proficiency in Microsoft applications, particularly Word, Excel, PowerPoint, Outlook, and MS Teams

+ Familiarity with the Defense Travel System and timekeeping management programs a plus.

+ Knowledge of operating office equipment (fax, copy machine)

**Work Environment, Physical Demands, and Mental Demands:**

This is an in-office position, with no unusual hazards, occasional lifting up to 20-30 lbs., constant sitting while using a computer, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities to communicate, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .