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Health Sciences

Medical Assistants

Perform administrative and certain clinical duties under the direction of a physician.

A Day In The Life

Health Sciences Industry

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Salary Breakdown

Medical Assistants

Average

$36,750

ANNUAL

$17.67

HOURLY

Entry Level

$29,650

ANNUAL

$14.25

HOURLY

Mid Level

$36,680

ANNUAL

$17.63

HOURLY

Expert Level

$46,930

ANNUAL

$22.56

HOURLY


Current Available & Projected Jobs

Medical Assistants

2,045

Current Available Jobs

33,160

Projected job openings through 2030


Sample Career Roadmap

Medical Assistants

Job Titles

Entry Level

JOB TITLE

Assistant

Mid Level

JOB TITLE

Assistant II

Expert Level

JOB TITLE

Director

Supporting Programs

Medical Assistants

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OIC Philadelphia
 Bootcamp    In Person

Community College of Philadelphia
 Bootcamp    Online

Drexel University
 Bootcamp    Online

Top Expected Tasks

Medical Assistants


Knowledge, Skills & Abilities

Medical Assistants

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Medicine and Dentistry

KNOWLEDGE

Administrative

KNOWLEDGE

Computers and Electronics

SKILL

Social Perceptiveness

SKILL

Active Listening

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Written Comprehension

ABILITY

Near Vision

ABILITY

Problem Sensitivity


Job Opportunities

Medical Assistants

  • Optician Level 1
    Walmart    Oxford, PA 19363
     Posted about 7 hours    

    Hourly Wage: **$17 - $25 per/hour**

    *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

    Additional compensation includes annual or quarterly performance incentives.

    Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

    Employment Type: **Part-Time**

    Available shifts: **Mid-Shift, Closing**

    Location

    **Walmart Supercenter #5795**

    800 COMMONS DR, OXFORD, PA, 19363, US

    Job Overview

    Vision associates focus on supporting customers in the eye care center. They assist with verifying prescription information, aiding in customer's purchasing decisions, and completing lens and eyewear orders. Responsibilities may vary based on state regulations and licensing.

    Benefits & perks

    At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

    You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page (https://one.walmart.com/content/usone/en\_us/me/health/smartguide.html)

    Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.


    Employment Type

    Full Time

  • Regional Account Manager - Optum Specialty- Oncology
    UnitedHealth Group    Allentown, PA 18103
     Posted about 7 hours    

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

    The Regional Account Manager, Oncology is expected to develop and execute a territory sales plan, develop sales targets, close sales, coordinate sales efforts with strategic manufacturing partners, support the needs of the medical practice clients and participate in company sales planning, meetings and reporting as it relates to specialty medications and therapy management. The successful candidate will have a proven track record of achieving results, building relationships, customer focus, and promoting all sales and marketing programs. Job will require occasional evening events and some overnight travel.

    This is a commission eligible position and covers the state of New Jersey and part of New York.

    **Primary Responsibilities:**

    + Develop territory sales plan

    + Research and identify sales targets

    + Make cold calls

    + Use consultative sales process, probe for customer information and barriers

    + Develop creative solutions to gain profitable business

    + Creates relationships with manufacturers

    + Close sales

    + Serve needs of medical practice accounts and solve underlying issues

    + Balance field sales activities with account management duties and disciplines

    + Maintain current business by providing a high level of customer service

    + Manage territory T&E and customer related expenses

    + Travel 25% with occasional evening or weekend event participation

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + 5+ years of experience in medical device, lab, pharmaceutical or specialty pharmacy sales

    + Proficient use of Outlook, Word, Excel and Power Point

    + Proven track record of sales success

    + Travel 50%

    **Preferred Qualifications:**

    + 1+ years of Oncology experience

    + Autoimmune, Multiple Sclerosis, Oncology or Gastroenterology therapy sales experience

    + Proven relationships with New Jersey area hospitals, health systems, and independent practice

    **New Jersey Residents Only:** The salary range for this role is $60,000 to $130,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._


    Employment Type

    Full Time

  • Clinical Account Specialist (TherOx SS02 Therapy)
    ZOLL Medical Corporation    Pittsburgh, PA 15222
     Posted about 7 hours    

    CMS, ZOLLMED.com

    At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

    + LifeVest (https://lifevest.zoll.com/) , the world first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

    + HFMS (https://cardiacdiagnostics.zoll.com/products/heart-failure-arrhythmia-management-system/) (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

    + TherOx (https://www.zoll.com/products/supersaturated-oxygen-therapy/therox-sso2-system) Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

    Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

    JOB FUNCTIONS

    Job Type: Remote

    Essential Functions

    + Work as part of a field team to advance the commercial adoption of TherOx SSO2 therapy.

    + Work with the field team to develop a strategy to drive TherOx SSO2 utilization at targeted accounts.

    + Partner with marketing, clinical affairs, reimbursement, business operations, and other ZOLL internal teams to increase case growth.

    + Uncover and address physician and staff barriers to SSO2 utilization and adoption.

    + Independently conduct on-site education and consulting for clinicians and allied health personnel.

    + Develop and deploy the clinical content to be included in marketing events that create therapy awareness and adoption.

    + Develop presentations for conventions, forums, and meetings for the purpose of product awareness.

    + Meet or exceed case growth objectives via education, training and sales activities.

    + Drive continuous expansion of the user base through product, clinical and marketing data.

    + Provide insight into SSO2 patient outcomes to key hospital system stakeholders.

    + Provide product evaluation and support in hospitals and other medical facilities.

    + Support customers’ efforts to adapt and incorporate new therapy (i.e. SSO2) into the workflow of the hospital.

    + Conduct routine customer visits and document visits accurately and timely.

    + Provide support during live cases to customers virtually or in-person.

    + Provide on-call support as assigned, on a rotating basis.

    + Comply with all policies and standards.

    + Any other job responsibilities as assigned by management and subject to modification.

    QUALIFICATIONS

    Education

    + Associates degree in Nursing or Life Sciences required, Bachelor’s degree preferred.

    Work Experience

    + Minimum at least 5 years' relevant experience required

    + Interventional cardiovascular medicine, and/or medical device sales experience preferred.

    Knowledge, Skills and Abilities

    + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

    + Beneficial but not required: work experience in a hospital cath lab, a basic knowledge of interventional cardiology procedures, and general sales experience.

    + Ability to understand and escalate customer issues in a timely manner to the supervisor

    + Excellent follow-through skills, interpersonal skills, hardworking and be detailed oriented

    + Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.

    Travel Requirements

    + 80% travel required

    ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Employment Type

    Full Time

  • Medical Assistant, Certified - Bone and Joint, Williamsport
    UPMC    Williamsport, PA 17705
     Posted about 7 hours    

    **Purpose:**

    Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day-to-day workflow issues or office procedures.

    **Responsibilities:**

    + Attends routine meeting with staff to communicate procedural changes to improve service quality and patient safety.

    + Participates in implementation of department goals, processes and procedures. Assists with orientation of new staff members.

    + Relay instructions and education to patients per provider's instruction.

    + Document patient information into the medical record and adhere to all confidentiality requirements and policies.

    + Works directly with the manager to identify opportunities for improvement in regards to clinical/nonclinical functions, infection control procedures.

    + Serves as an office super user of EPIC Care as assigned.

    + Must attend competency training and be responsible and demonstrate proficiency in all practice category specific tasks from training. Includes but not limited to taking vital signs, medication and vaccine administration and passing medication test, CLIA testing collection of labs, TB skin testing, wound care and dressing change and other specific clinical functions (EKG, phlebotomy, ear irrigation) with training and perform clinical procedures according to policy an procedure.

    + Send and receive patient medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.

    + Obtain lab/xray reports, hospital notes, referral information. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.

    + Prepare patient rooms, set up instruments and equipment according to department protocol, room patients and prepare for examination.

    + High school diploma or equivalent is required.

    + Successful completion of Medical Assistant program, or a national certification from a national certifying organization (AMT, AAMA, NAHP, NCCT, or NHA) or graduated from a LPN or RN or EMT/Paramedics program (must have received and maintained their certification if EMT) required.

    + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. **Licensure, Certifications, and Clearances:** CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

    + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

    + Medical Assistant

    + Act 31 Child Abuse Reporting with renewal

    + Act 33 with renewal

    + Act 34 with renewal

    + Act 73 FBI Clearance with renewal

    **UPMC is an Equal Opportunity Employer/Disability/Veteran**


    Employment Type

    Full Time

  • Medical Assistant - Northwest Prim Care
    UPMC    Franklin, PA 16323
     Posted about 7 hours    

    **UPMC is excited to invite you to apply for the position of Medical Assistant! This full-time role features flexible hours between 7 am to 7 pm and includes some travel. We seek a team-oriented individual eager to expand their skills through cross-training. Apply today to become part of our exceptional team and enjoy a robust Total Rewards package!**

    **Responsibilities:**

    + Check schedules and organize patient flow to ensure timely and efficient care.

    + Accompany patients to exam/procedure rooms, assisting with walking, transfers, dressing, specimen collection, and exam preparation.

    + Collect patient information/history, take vitals, and perform screenings following provider guidelines. Relay instructions to patients and families.

    + Send/receive patient medical records in compliance with HIPAA and other relevant regulations. Verify insurance coverage and patient demographics.

    + Prepare patient rooms, set up instruments and equipment per department protocol. Clean exam/procedure rooms and equipment between visits to maintain infection control.

    + Manage inventory of supplies, restocking exam/procedure rooms as needed. Follow scheduled maintenance programs and keep accurate records.

    + Perform phlebotomy, EKGs, and level one labs. Assist physicians with procedures and document patient information in medical records.

    + Answer calls, provide pertinent information, and assist with patient education. Complete forms, requisitions, and other front office responsibilities as required.

    Required:

    + High school diploma or equivalent

    + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities

    Preferred:

    + Phlebotomy experience

    **Licensure, Certifications, and Clearances:**

    CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

    CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

    + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

    **UPMC is an Equal Opportunity Employer/Disability/Veteran**


    Employment Type

    Full Time

  • Administrative Assistant, Intermediate (Radiation Oncology Front Office)
    UPMC    Pittsburgh, PA 15222
     Posted about 7 hours    

    Are you ready to make a difference in the lives of cancer patients? We’re seeking an Administrative Assistant who thrives in a dynamic environment and is passionate about providing exceptional care. As part of our team, you’ll play a crucial role in ensuring the smooth operation of our office, supporting our dedicated clinical staff, and making a positive impact on patient experiences. The main responsibility of this role will be checking in patients at the front desk and scheduling patient appointments.

    This role supports our Radiation Oncology department at the Hillman Cancer Center in Shadyside. This position works 6:30 am - 3:00 pm Monday through Friday. No evenings, weekends, or holidays!

    _Why Choose Us?_

    + Meaningful Work: Every task you perform contributes directly to patient care.

    + Collaborative Environment: Work alongside compassionate professionals who share your commitment.

    + Growth Opportunities: Expand your skills and advance your career in the field of oncology.

    + Patient-Centered Approach: Be part of a team that prioritizes patient well-being above all else.

    If you are detail-oriented, organized, and committed to providing excellent administrative support, we encourage you to apply for this position. Join our team and contribute to our mission of delivering exceptional patient care and support in the field of oncology!

    **Responsibilities:**

    + Under general direction, provides varied administrative support to a department or group of professionals.

    + May make travel arrangements.

    + Maintains various accounting and budgetary records (i.e., completes expense reports).

    + Collects, compiles, and analyzes moderately complex data and information. Composes straightforward written descriptions of results. Researches, drafts, and/or abstracts reports (i.e., conduct initial research to gather information for the Supervisor regarding topic of interest).

    + May also perform all responsibilities of an Administrative Assistant - Associate: Performs routine clerical functions, such as copying, sorting, filing, and typing. Sets up and maintains varied office files, logs, and records office activities.Orders office supplies and maintains office equipment.

    + Answers, screens, and routes incoming calls and messages. Responds to routine questions

    + Greets, screens, and directs visitors to appropriate staff member.

    + Reviews administrative procedures and interprets them for employees.

    + Maintains supervisor's calendar (i.e., proactively schedules meetings on supervisor's behalf, makes recommendations for large meeting venues and catering, takes leadership role to ensure meetings flow smoothly).

    + Assists supervisor and department with presentations (i.e., provides content editing/content recommendations in addition to standard proofing).

    + Composes routine, general, and unique/independent correspondence (i.e., sends more than standard emails, begins to modify content of email on behalf of department head, reads and answers correspondence).

    + High school diploma or equivalent

    + Three years experience in an administrative support role

    + Prior customer service experience preferred.

    + Medical office experience highly preferred, including experience scheduling patient appointments

    + Ability to perform advanced functions in word processing, electronic mail/calendar, spreadsheet, presentation and database software

    + Ability to use applicable MS Suite products

    + Working knowledge of business processes and procedures

    **Licensure, Certifications, and Clearances:**

    + Act 34

    **UPMC is an Equal Opportunity Employer/Disability/Veteran**


    Employment Type

    Full Time

  • Business Analyst, ENT (Accounting/Finance)
    UPMC    Pittsburgh, PA 15222
     Posted about 7 hours    

    **Purpose:**

    The Business Analyst will work closely with UPMC Enterprises’ leadership by providing strong controllership and financial monitoring over UPMC Enterprises’ portfolio of heath care focused companies, technologies and solutions. The Business Analyst will also support the portfolio companies’ management teams by assisting with accounting matters, financial modeling, and other ad-hoc requests.

    Responsibilities:

    + · Interprets financial transactions and events for users who must make economic or business decisions

    + · Assists in the month-end close, including posting journal entries and preparing financial statements in conformance with GAAP, and communicates results to relevant executives/stakeholders

    + · Prepares clear and concise workpapers to support business decisions and to defend positions taken by UPMC Enterprises

    + · Partners with the portfolio company’s executive management to address their accounting and strategic finance needs, such as interpreting financial transactions, developing financial models/budgets/forecasts, reviewing financial statements, supporting contract negotiations, and building board meeting materials

    + · Drives continued business intelligence to understand market forces, size of opportunity, addressable market, profit drivers, differentiators needed to create winning solutions

    + · Builds and maintains data visualizations using Microsoft Power BI to present dynamic insights of UPMC Enterprises’ financial activity

    + · Assists in the annual portfolio valuation and budgeting process

    + · Analyzes financial results and develops reports for execute-level and board-level leadership

    + · Supports coaching and development of other team members

    + · Performs all above in accordance with system-wide competencies/behaviors

    + · Performs other duties as assigned

    · Bachelor’s degree in accounting or finance with a minimum of 2 years of relevant experience

    · CPA is preferred

    · Excellent problem solving, interpersonal, organizational, analytical, and communication skills (both oral and written)

    · Competent in Microsoft 365 products, including Excel and Power BI

    · Proven ability to meet time-sensitive deadlines and commitments

    **Licensure, Certifications, and Clearances:**

    **UPMC is an Equal Opportunity Employer/Disability/Veteran**


    Employment Type

    Full Time

  • Phlebotomist - Full time - UPMC Cole
    UPMC    Coudersport, PA 16915
     Posted about 7 hours    

    This position has the responsibility and accountability for accurately performing phlebotomy and specimen collection of inpatients and/or outpatients. Samples collected by the phlebotomist are used for laboratory test procedures that are essential in the diagnosis and treatment of patients. The Phlebotomist may also perform computer, courier, and clerical functions that are essential to laboratory operations. The Phlebotomist works in conjunction with and under the supervision of the Medical Technologists.

    Shift: 9AM - 5:30PM | 1 Weekend shift every 4 weeks | 1-2 Holidays per year

    **Responsibilities:**

    + Interact with all laboratory customers courteously and professionally; responds to telephone inquiries in a timely manner.

    + Following proper patient identification procedures, procures appropriate blood specimens by venipuncture, heelstick and fingerstick. As required, instructs patients on the collection procedures for laboratory specimens that are obtained by the patient, and may collect samples other than blood.

    + Demonstrates dependability, reliability, and independent judgment recognizing priorities to accommodate department needs and acceptance of appropriate authority.

    + Specimen collection may be performed at off-site locations. Transports specimens from on- and off-site collection areas to the appropriate section of the laboratory following established safety procedures.

    + Adhere to established laboratory and hospital policies in areas of procedures, methods, quality control, quality assurance, safety, including hand hygiene techniques and proper isolation precautions., compliance and personnel policies.

    + As required, performs related clerical duties, and utilizes various computer functions to accurately enter demographic information into the information system(s), enters test orders, receives, cancels, charges, and credits tests, while ascertaining adequacy of patient information as well as sample identity.

    + Trains and orients new employees, students and residents, as applicable and as assigned.

    + Inform technical staff, supervisory personnel and/or pathologists of any unusual or problematic incidents.

    + May also perform arterial puncture following strict collection and post collection guidelines .

    + Monitors and maintains supplies for those functions for which the position is responsible; uses materials and reagents in a cost-effective manner.

    High school diploma or equivalent is required.Certification from an accredited Phlebotomy or Medical Assistant program is preferred. Minimum 6 months experience performing phlebotomy is preferred. Medical terminology knowledge and laboratory information system experience preferred.

    **Licensure, Certifications, and Clearances:**

    Phlebotomy Technician (PBT(ASCP)) or equivalent certification preferred.

    **UPMC is an Equal Opportunity Employer/Disability/Veteran**


    Employment Type

    Full Time

  • UPS Healthcare, Senior Account Executive
    UPS    Harrisburg, PA 17108
     Posted about 7 hours    

    **Before you apply to a job, select your language preference from the options available at the top right of this page.**

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

    **Job Description:**

    **Job Summary**

    Job Description

    The Healthcare Senior Account Executive achieves the assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. The incumbent analyzes customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests. This position builds successful partnerships with key stakeholders at all levels of customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines. This role meets with customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.). This position collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers’ shipping needs.

    **Primary territory: Covers Harrisburg, PA.**

    **Responsibilities**

    + Executes on previously signed contracts to introduce new products and services to customers and expand business within customer accounts

    + Performs pre-call analysis (e.g., research account history, shipping details, complaints, etc.) to prepare for sales calls.

    + Responds to internal sales leads from various sources (e.g., operations, Package Operations staff, etc.) to identify sales opportunities and create a sales strategy

    + Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer

    + Generates customer-facing reports to outline shipping history, billing history, and accounts’ incentives (i.e., contracted discounts) and renegotiate contracts

    + Documents customer information and provides account status to the sales team

    + Trains customers on proper packaging techniques to avoid damages

    **Preferences**

    + Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit

    + Possesses knowledge of competitors' offerings and the features of their products, services, and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts UPS's and competitor's products, services, and customer facing technology solutions; able to compare and contrast the customer's experience of engaging with UPS and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages

    + Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions

    + Demonstrates a detailed understanding of competitor’s strategies and offerings; collects, analyzes, and interprets competitive information; identifies areas where UPS is at a competitive disadvantage and suggests ideas for improving its competitive position

    + Works with others to research stakeholders' and key decision-makers' needs, requirements, and perspectives; describes in general terms customer characteristics, preferences, history, processes and constraints; lists what products and services are currently used by customers; uses knowledge of customers to provide input into which products or features to promote.

    + Understands customer’s general business needs and knows the account status; may provide information about accounts for use in planning account strategy

    + Demonstrates a basic understanding of proper processes, procedures, and use of technology for intermodal transportation

    + Demonstrates the ability to use negotiation techniques in less complex situations; recognizes the potential impact of negotiation proceedings on the business; gains consensus from involved parties

    + Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions

    + Builds and maintains relationships throughout a customer organization; makes recommendations regarding account decisions or strategies

    + Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems

    + Experience with supply chain concepts

    **BASIC QUALIFICATIONS:**

    + Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

    + Employer will not sponsor a visa for this or future positions

    + Must be currently located in the same geographic location as the job or willing to relocate yourself

    + Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

    **OTHER CRITERIA:**

    UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

    **Additional Information for Internal Candidates:**

    Primary territory: Covers Harrisburg, PA.

    This job is a grade 230.

    The last day to apply is eod Sept 18th 2024

    \#UPSHealthcare

    **Employee Type:**

    Permanent

    UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

    **Company:** UNITED PARCEL SERVICE

    **Category:** Business Development

    **Requisition Number:** R24032739

    **Location:** Harrisburg,Pennsylvania


    Employment Type

    Full Time

  • Administrative Assistant I
    US Tech Solutions    Chesterbrook, PA 19087
     Posted about 7 hours    

    Responsibilities:

    + Strong organizational skills, pro-active approach, forward-thinking and solutions oriented.

    + Experience in developing

    + procedures and controls. New policy development and deployment (e.g.,

    + T&E, Gifts and Entertainment).

    + Developing and maintaining project plans while working to ensure all deliverables are completed timely and with accuracy.

    + Provide direct support to the Head of Platform Services on various projects demonstrating diligent oversight on all deliverables.

    + Excellent Communications skills required – both written and verbal.

    + Strong Administrative Support experience supporting senior stakeholders and general internal staff on all administrative requests.

    + Domestic and International Travel

    + Process of heavy expense claims.

    + Coordinate Webex (Video and/or audio) meetings and perform operator assist functionality.

    + Plan and coordinate all logistics for internal/external events such as client roadshows, teambuilding events, staff events on-site and off-site, internal workshop learning programs, external client meetings and all other ad-hoc event requirements.

    + Managing logistics for visitors

    + Management of incoming and outgoing phone calls

    + Maintain current e-mail distribution lists in Outlook

    + Modification and distribution of departmental reports.

    + Meeting minutes for high-level financial meetings.

    + Heavy invoice processing and external client on-boarding coordination.

    + Completion of any projects or tasks, as requested by management demonstrating a strategic, flexible and, forward thinking approach.

    + Prepare reports using Excel.

    + Strong knowledge of PowerPoint presentation development and editing for client meetings.

    + An Administrative Assistant will make use of several application systems including:

    + ivalua – Supplies and IT Procurement.

    + My IT / SailPoint – Request management tool for IT application security activities.

    + Concur – Travel scheduling and expense reporting.

    + Tom Net and Clock Net – Staff attendance and work hours tracking.

    + UPS – Express mail labeling and postage.

    + Microsoft Outlook

    + Microsoft Office Suite with a strong focus on Excel and report management.

    + Tableau

    + Administrative Assistants are expected

    + to partner and coordinate with other assistants in multiple locations, to

    + ensure seamless support coverage is provided to all of our Global Markets

    + & Banking Staff. This includes but not limited to providing coverage to Executives which are not their normal priority while other assistants are off-desk.

    **About US Tech Solutions:**

    US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

    US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Employment Type

    Full Time


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