Billing and Posting Clerks

Customer Service Representative

Requisition Id: 376969

Business Unit: LTL

Location:

Pittsburgh, PA, US, 15225

**What you’ll need to succeed as a Customer Service Representative at XPO**

Minimum qualifications:

+ 2 years of customer service experience

+ Strong computer, typing and 10-key skills

+ Experience with Microsoft Office

+ Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

+ Transportation experience

+ Excellent verbal and written communication skills

**About the Customer Service Representative job**

Pay, benefits and more:

+ Pay starts at $20.63

+ Full health insurance benefits on day one

+ Life and disability insurance

+ Earn up to 13 days PTO your first year

+ 9 paid company holidays

+ 401(k) option with company match

+ Education assistance

What you’ll do on a typical day:

+ Bill shipments according to applicable tariffs and pricing agreements

+ Recognize and resolve documentation errors

+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

+ Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

**About XPO**

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .

Woodstream has a rich history of over 150 years, and we are an essential, life sustaining business. We provide pest & animal control products that destroy disease carrying insects & rodents.

Are you a strategic sales leader with a passion for driving growth? Join our dynamic team as a Director of Key Accounts focused on our Lowe’s & Menards businesses (Lancaster PA; Charlotte NC; or remote!)

Benefits of Working for Woodstream:

+ Competitive benefits package include:

+ Bonus Program

+ 401k with Company Match

+ Health, Dental & Vision Insurance Effective on First Day of Employment

+ Parental Leave

+ Adoption Assistance

+ Paid Basic Life & Disability Insurance

+ Accident, Critical Illness, & Hospital Insurance Options

+ ID Theft & Legal Assistance Plan Options

+ Paid Vacation and Holidays

+ Stable, growing working environment with a history of 150 years of doing business.

+ Opportunity to advance within the company.

Overview of the Role:

+ You will be responsible for leading and owning the relationship between Woodstream and customers within the defined channel, across all brands and categories. You will identify new business opportunities, manage existing account relationships, and achieve defined sales and profitability targets.

+ The position will have direct account responsibility and manage specific customer(s). The goal is to over-achieve sales budgets in a profitable manner resulting in market share growth.

+ Selection, Development and Management of direct reports (if & when applicable)

Essential Functions & Responsibilities:

+ Regular attendance and punctuality required

+ Meet and/or exceed established sales and all other financial KPIs as set by Woodstream Leadership team (as directed as part of annual customer planning process)

+ Own and lead customer relationships with all key stakeholders within the defined customer portfolio for which you are responsible and ensure effective contact & relationship strategy with other customers within the channel.

+ Execute 4P strategies and tactics as defined by Woodstream’s Trade Marketing (TM) function and collaborate with the TM team to develop customer specific action plans.

+ Develop goals and strategies for the channel that complement our brand missions, strategies, tactics (e.g. customer promotional and/or marketing programs leveraging all possible vehicles available)

+ Develop customer (& channel) action plans that will meet the goals of the organization in line with key corporate programs and initiatives.

+ Identify new business and whitespace opportunities to grow Woodstream’s in-market brand share, POS and revenue.

+ Build close relationships between Woodstream and customers within the channel.

+ Where relevant, lead and attend customer lines reviews, attend customer meetings, conferences & events etc., Own and execute development of customer specific presentations to support meeting objectives in timely manner to ensure effective outcome.

+ Lead collaboration with the Woodstream eCommerce team to develop and execute omnichannel activities for your customers.

+ Work closely with your cross functional team members, fostering a culture geared towards achievement and collaborative growth that actively helps solve customer and/or business challenges.

+ Leverage available data and insights to problem solve regularly – developing effective selling stories for Woodstream products that can meet the objectives of the customer and company.

+ Partner with internal cross functional departments (e.g. Marketing, Product Development, Trade Marketings, Supply Chain) as well as account key stakeholders to develop and execute in-store and omnichannel commercial plans to successfully launch new products, increase merchandising effectiveness, enhance customer brand experience, and drive sales.

+ Efficiently manage assigned budgets and resources to optimize profitability.

+ Resource Allocation/Budgets: Monitor actual spending versus expense budget. Creating T&E budget and holding accountable to that budget. Evaluate results of sales promotions versus desired objective.

+ Provide input and assume ownership of the forecasting for customer (& or channel), working with Demand Planning, Commercial Finance, and Business Development functions.

+ Ensure effective engagement with Customer Service and Sales Operations team to resolve any customer specific issues (e.g. deductions, fines, credit/deduction problems, order management delays).

+ For People Managers (as applicable)

+ Lead and inspire a high-performing team to achieve and exceed sales targets and objectives.

+ Foster a collaborative and motivating team environment through coaching, mentoring, and professional development – with the goal of having team members progress through the organization to more senior roles.

+ Other duties as assigned

Successful Candidate Profile:

+ Bachelor’s degree in marketing or business or related subject matter

+ 8 + years’ experience in consumer product marketing &/or sales

+ Specific customer, channel, or market category experience a plus

+ Self-starter who relentlessly pursues results through collaboration, teamwork and continuous improvement and has the necessary interpersonal and leadership skills to be effective in such pursuits

+ Demonstrated ability to gather and analyze information

+ Strong written and verbal communication skills

+ Computer literacy

+ Strong administrative skills

+ Creative thinker/problem solver

Woodstream Fun Facts!

+ We are the #1 EAC (Electronic Animal Containment/fencing) company in North America, 10X the #2 company and these products protect our food supply.

+ We are the ONLY Pest & Animal Control company with a significant ESG (Environmental, Social & Governance) Program.

+ Over 40% of our directors and above are woman.

+ 57% of the Executive Team (meaning VP and above) are female, black, Hispanic or Asian/Islander.

Woodstream is an Equal Employment Opportunity employer committed to recruit, hire, train and promote without regard to race, color, religion, creed, age, sex, national origin, marital status, union affiliation, disability, sexual orientation, or any other legally protected characteristic .

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**LOCATION:** Philadelphia PA – Greater Philadelphia and New Jersey

**OVERVIEW**

Your role will be responsible for managing and growing existing Commercial Customer relationships in a defined, US-based territory. Core functions include fostering relationships within account base, securing renewals, growing revenue through both price increases and application upsells, providing ongoing training and support to maximize usage. inner departmental account touches pertaining to account base and the communication of new enhancements to solutions and existing applications.

The territory will be Southeast PA and South/Central New Jersey, so we prefer our candidate to be regionally located in the Greater Philadelphia area for travel to customer locations as needed.

**RESPONSIBILITITES**

**Opportunity Identification & Development**

+ Identify target opportunity and stakeholders.

+ Facilitate outreach and background information collection with new opportunity.

+ Identify and build relationships with key stakeholders.

+ Conduct customer needs assessment.

+ Qualify target opportunity based upon account value, threats, and barriers.

+ Record accurate customer data in the CRM system.

+ Build effective sales pipelines.

+ Prepare activity and forecast reports.

+ Attend conferences and tradeshows to promote product visibility and generate leads.

**Active Selling**

+ Meet and exceed monthly, quarterly, and yearly revenue targets through complete ownership of an assigned book of business.

+ Create and update a Book of Business Plan to include strategy, tactics and milestones as it relates to hitting goals set by the company.

+ Customize and communicate product value proposition and solution design.

+ Develop and review implementation scope.

+ Coordinate with Sales Operations team in executing supporting active selling functions including contract creation, terms, and conditions development, quoting, and modifications.

+ Conduct contract reviews, pricing, and negotiation.

+ Obtain final signature and finalize order.

**Customer Retention & Satisfaction**

+ Build lasting customer relationships to retain and grow existing commercial customer base.

+ Review account utilization management reporting and provide recommendations.

+ Conduct regular account review meetings.

+ Collaborate with marketing in account communications planning and marketing campaigns.

+ Identify cross-sell and up-sell opportunities.

+ Work closely with other Commercial Sales colleagues on new implementation, training of customers.

+ Manage all aspects of trial and subscription usage activity to ensure the customer realizes the full value of our services.

+ Trains all new clients and proactively seeks out training opportunities with existing clients who demonstrate low product usage. Client usage stats must be reviewed during the monthly meetings with the Account Manager to identify renewal concerns and the need for additional training opportunities. Responds promptly and professionally to customer inquiries and seeks out opportunities to provide a high level of customer service.

+ Collaborate with marketing in account communications planning and marketing campaigns.

**Sales Leadership**

+ Provide territory coverage.

**Additional Duties**

+ Assist and communicate effectively with all departments as it relates to the company selling process.

+ Comply with established sales policies, pricing guidelines, and best practices.

+ Maintain the highest standards of integrity and respect for co-workers and customers Special projects as assigned.

+ Act as liaison between the marketplace and Wolters Kluwer Product Development Team by actively seeking out and documenting product and market feedback.

+ Participating in new system user acceptance testing.

**QUALIFICATIONS**

**Education:** Bachelor's degree or equivalent years of experience.

**Experience:** A minimum of 5 years of sales experience preferably in healthcare or IT related sales with a track record of success in building relationships throughout relevant customer disciplines and departments, meeting goals, and presenting to high level decision makers.

**Other Knowledge, Skills, Abilities or Certifications:**

+ Computer skills (Internet, Excel, PowerPoint, Word, and CRM Programs)

+ Experience demonstrating and selling sophisticated and complex products/technologies.

+ Possess product knowledge of all applications that are sold in the commercial market.

+ Telephone, presentation, and written communication skills.

+ Valid US driver’s license and passport to manage overnight travel up to 30% - 35% in territory.

**TRAVEL:** Travel to an assigned territory to meet with customers. This position requires approximately 30%-35% travel.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Wolters Kluwer Tax & Accounting US (CCHGroup.com)** is a leading provider of tax, accounting and audit information, software and services, and is a division of Wolters Kluwer, a market-leading global information services company. It has served tax, accounting and business professionals since 1913. Among its market-leading solutions are The CCH® ProSystem fx® Suite, CCH Axcess™, CCH® IntelliConnect®, CCH® IntelliConnect Direct, CCH® Accounting Research Manager® and the U.S. Master Tax Guide®. Wolters Kluwer Tax & Accounting US is based in Riverwoods, IL, with key office locations in Dallas, Wichita, New York, Washington, D.C., Chicago and Torrance.

The digital future has arrived and the tax and accounting professions are changing rapidly. Professionals today have different needs, expectations and capabilities. In addition to accuracy, they need greater mobility, simplicity and speed. These needs place a premium on access to active intelligence, agile systems and integrated workflow solutions -- in short "Best in Process" solutions. This is precisely the value that Wolters Kluwer, Tax & Accounting US delivers to professionals.

As a **Senior Major & Strategic Account Executive** for Wolters Kluwer Tax & Accounting, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to drive significant revenue growth. Your expertise will guide team efforts, and your authority in negotiations will be critical in securing major deals. You will report to the Director, Major & Strategic Accounts – Tax & Accounting North America. Specific job responsibilities are outlined below:

**YOU WILL:**

• Build and sustain long-term relationships with high-profile clients • Identify and secure new business opportunities with major accounts

• Develop comprehensive proposals and strategic sales plans

• Oversee seamless coordination between clients and internal teams for enhanced service delivery

• Proactively monitor and address client satisfaction and service improvements

• Analyze complex client data to inform and adjust sales strategies

• Lead strategic discussions in sales meetings and strategy sessions

• Resolve high-level client issues with minimal supervision

• Strategize and drive major lead generation and marketing campaigns • Negotiate high-impact product/service terms with broad discretion and authority

**YOU HAVE:**

**Education:**

BS/BA degree in a business-related field. Or if no degree, min. 7 years relevant sales experience

**Minimum Experience:**

•6 or more years of direct, B2B field sales experience with Enterprise SaaS/Software solutions working with National or Strategic accounts

•Demonstrated track record of consistently achieving/exceeding sales quotas and goals

•Proficiency with the consultative sales approach; experience conducting effective needs assessment (e.g. matching products to specific client workflows); developing and executing business plans and forecasts; making in-person or virtual (MS Teams, Zoom, etc.) presentations to clients to explain the business' products and services and their alignment with the client's needs

•Understanding of selling complex professional products and services working with key stakeholders to deliver customized products or services

•Versed in developing strategic sales plans and contract negotiations

•Work experience within a multi-division organization with various sales channels (e.g. matrix sales organization)

•Proficiency with Salesforce.com or other comparable CRM applications

•Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module).

**Preferred Experience:**

•Sales experience selling SaaS/Software solutions and services to the Tax and Accounting industry

•Working knowledge of tax and/or accounting concepts and terminology, and understands the inner workings of an accounting firm and the accounting profession

•Consistent Club/Performance award achiever

**Other Knowledge, Skills, Abilities or Certifications:**

•Deep Business Insight: Extensive understanding of business practices and financials

•Strategic Client Management: Advanced proficiency in managing key client relationships

•High-Level Negotiation: Ability to negotiate terms with considerable autonomy

•In-Depth Data Analysis: Skill in analyzing and interpreting complex data

•Persuasive Presentation: Expertise in impactful presentations

•Cross-Functional Leadership: Ability to lead coordination between diverse teams

•Comprehensive Sales Knowledge: Mastery of sales strategies and practices

•High-Level Issue Resolution: Proficiency in resolving sophisticated client issues

TRAVEL

•Up to 20% annually (10-20 client visits a yr.) not including sales meetings

LI-Remote

**Compensation:**

Target salary range CA, CT, CO, HI, NY, WA: $117,500-$164,700

This role is eligible for Commission.

**Additional Information** :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

White Cap is hiring immediately for an **Account Manager!**

Do you want to help build America’s skyline and your own future? White Cap is North America’s leading distributor for professional contractors. We supply everything contractors need to build our nation’s remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. We are hiring immediately for an **Account Manager!**

_Why a_ **_career_** _with White Cap?_

+ **Comprehensive wellness and financial benefits:** White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! Out Account Managers have **unlimited earning potential!**

+ **Relax and recharge:** We offer a generous time off package, including paid maternity and parental leave.

+ **Stability:** Since 2020, White Cap has doubled in size and continues to grow.

+ **Unlimited career potential:** White Cap is a stable and growing company offering unlimited career potential.

+ **Love where you work:** White Cap has been certified as a _Great Place to Work_ .

+ **Inclusive culture:** Work in a place that values and celebrates who you are.

_An_ **_Account Manager_** _at White Cap…_

+ Builds relationships and develops plans to increase sales and profitability for mid-size accounts.

+ Generates viable sales leads and prospects through market and account research, sales events, networking, vendor events and computer programs. Contacts assigned and prospective accounts to secure new business.

+ Develops and executes profitable business plans for managing accounts. Teams with individuals within sales and key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales.

+ Accountable for attaining assigned sales quota, part margin and controllable expense objectives.

+ Interacts with customers, vendors, and associates to resolve customer and service related issues.

+ Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.

+ Maintains and submits all required sales administration reports. Regularly attends company meetings.

+ Generally has 2-5 years of experience.

+ Performs other duties as assigned.

+ This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

**Preferred Qualifications**

+ Prior experience in Outside Sales to professional contractors.

+ Familiarity with Company products and services.

+ Spanish language proficiency.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

**Functional Area** Sales

**Recruiter** Morgan, Leslie

**Req ID** WCJR-023033

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

As a Manager - Strategic Accounts, you will design, build, and execute a strategy and supporting processes to drive key initiatives into new markets. You will train and build relationships with key sales members, clients, and leaders throughout the country and globe, and support them throughout the sales cycle and delivery process, ultimately resulting in profitable sales growth using an advanced level of sales skills, industry knowledge and business acumen. You will maintain customer and internal relationships, often executive level, focusing on the strategic nature of the relationship. You will manage sales activities for an entire vertical rather than an assigned territory. You may be a team leader and/or provide professional leadership and coordination for a team supporting key strategic accounts. Experience in wireless a plus. You will be a part of the Communications & Security Solutions team.

**Responsibilities:**

+ Accountable for the execution of strategic account plans.

+ Design and build process for new sales initiatives

+ Responsible for revenue, profitability, and effective use of working capital

+ Manages or may be team leader for a group of experienced Strategic Account Managers.

+ Manages the joint-strategic account planning process with Strategic Account Managers, Outside Sales Representatives, sales management, and other internal participants.

+ Establishes and holds team accountable for annual goals and priorities, with guidance from upper management.

+ Provides guidance on securing new customers/growing existing customers with Global Accounts agreements.

+ Holds regular, scheduled account reviews, identifying and resolving problems.

+ Maintains productive, long-term relationships with key accounts at the executive level.

+ Creates and implements new tools and process improvements to support departmental strategy, with support from senior management.

+ Coaches salespeople to sell strategically at the right levels.

**Qualifications:**

+ High School Degree or equivalent required; Bachelor’s Degree - Sales, Business Administration, Engineering, or relevant field preferred

+ 8+ years in strategic sales and/or large account management experience

+ 8+ years experience in maintaining and developing key relationships

+ 2 years people management and/or large program management preferred

+ 2 years executive level selling experience, related industry preferred

+ Experience in wireless is a plus

+ Proven success in strategic planning, resource allocation, leadership techniques, production methods and management of people and resources

+ Strong verbal, written, analytical, persuasion and interpersonal skills

+ Ability to influence others outside of own level regarding policies, practices, and procedures

+ Demonstrated leadership, teamwork, and flexibility

+ Proficiency with CRM software and Microsoft Office

+ Ability to travel up to 25%

This is a hybrid role targeting these locations:

+ Glenview, IL

+ Pittsburgh, PA

+ Minneapolis, MN

+ Dallas, TX

+ Atlanta, GA

**Working Environment:** Outside Sales – Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.

_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._

**_Los Angeles Unincorporated County Candidates Only:_** _Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

\#LI-LJ1

Registration Receptionist - Patient Scheduling and Registration - Day

Location: Chambersburg Hospital, Chambersburg, PA

Schedule: Part Time

Position Function: Responsible for the complete and accurate collection of patient demographic information. Serves as the initial contact for patient billing. Answers hospital switchboard and routes calls as requested. Plays an integral role in disaster procedures.

Shift

Part Time, Day, 530 a.m. - 11 p.m., varied shifts with fluctuating schedule, does require weekend work.

Unit Based Essential Functions and Responsibilities

Core Values: Service, Integrity, Compassion

1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.

2. Maintains confidentiality.

3. Demonstrates dependability, to include attendance and punctuality.

4. Is accountable - takes initiative and ownership of issues.

5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.

6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.

7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.

8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.

9. Represents willingness/enthusiasm to create, embrace and facilitate change.

10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.

11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.

12. Encourages others by providing recognition and support.

Technical Excellence

1. Thinks critically; utilizes sound judgment; promptly reports potential risks.

2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.

3. Maintains a level of computer literacy appropriate to their role.

4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.

5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.

6. Adheres to National Patient Safety Goals.

Job Class Specifics

1. Conducts patient interview to obtain accurate demographic, insurance information for inpatient, surgical, emergency room and outpatient services.

2. Patient estimates are provided for outpatient and surgical services along with providing an explanation of benefits to the patient and/or guarantor.

3. Collections are made on out-of-pocket expenses provided from the patient estimate along with ED copays.

4. Reconciling the daily banking deposits at the end of day.

5. Prepare deposit for pick up next business day.

6. Assist patients making a payment via the welcome devices and/or personal device.

7. Follows the standard of work for sending POS letters for surgical patients who are not active in the Patient Portal.

8. Provides assistance to patients utilizing the welcome device and/or personal device.

9. Adheres to following the EPIC Insurance Manual regarding participation of payor and plans.

10. Obtains waiver forms when applicable along with adding the appropriate occurrence code.

11. Obtains authorizations and referrals as required by insurance.

12. Verifies insurance requirements for upcoming services according to departmental standard of work.

13. Utilizes various software programs for insurance verification.

14. Follows the process for Documents within EPIC, scanning of insurance card(s), photo ID, completion of necessary forms.

15. Maintains all equipment in a safe working condition; notifies the proper department(s) of malfunctioning equipment or unsafe conditions along with submitting an S1 when applicable.

16. Maintains a neat, clean work area; communicates to Environmental Service as appropriate.

17. Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork.

18. Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc.

19. Understands and knows what to do in the event of an emergency situation.

20. Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory.

21. Serves as a preceptor/mentor.

22. Willingly accepts new and /or additional responsibilities.

23. Reviews patient order, ensuring that correct ordering doctor is listed on all orders along with validating that order has not expired.

24. Identifies the proper Workqueue(s) for daily accounts that need corrected and/or pre-arrival work completed.

25. Maintains 95% or higher on percentage workflows without warnings on the Patient Access User Scorecard

26. Strives to avoid creating duplicate unit numbers.

27. Prioritizes workload at beginning of shift and throughout, so that time lines and volume of workload done minimized patient waiting time.

28. Workqueues are identified, worked and in some cases making contact with patient(s) prior to services.

29. Schedules patient procedures/appointments in accordance with departmental standard of work.

30. Knows the organization and can provide information and direction.

31. Coordinates direct admit and transfer calls.

32. Runs required report(s) as assigned.

33. Performs other related duties as assigned.

34. Answers all telephone calls in a tactful and timely manner - this includes, but not limited to the switchboard Provides a great handoff when transferring internally.

35. Familiarizes self thoroughly with the different alarm systems and emergency equipment located at the switchboard; handles call alarms in a calm and efficient manner. Implements the procedures for a disaster/fire drills once it has been initiated by Administration.

36. Utilizes company email for internal/external communications.

37. Handles all communication to patients and hospital employees with the highest regard for good customer service without becoming defensive. Treats all customers with a highest degree of respect.

General Requirements

The following requirements are expected of all employees:

Core Values: Integrity, Compassion, Excellence, Service

Annual Health Screening with Infection Control and Blood Borne Pathogens Education

Safety Awareness: Hospital Fire, Safety, and Disaster procedures

Confidentiality: Maintains employee and patient confidentiality.

Attendance: Regular attendance is an essential function of the position

Leadership Standards:

Character: Attitude, Integrity, Role Modeling

Job Performance: Results orientation, Customer focus, Decision making, Awareness

Interpersonal Skills: Communication, Relationship-building, Team player, Celebration

Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management

Physical and Mental Requirements: Physical Standards and Abilities--Classified as light work by the Dictionary of Occupational Titles: May exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or an insignificant amount of force constantly in order to lift, carry, push, pull, or otherwise move objects.

- Walks occasionally throughout department and hospital on carpet, tile, or linoleum.

- Stands occasionally on carpet, tile or linoleum.

- Sits on a hard or cushioned chair frequently.

- Lifts up to 20 pounds to and from all levels (floor, waist, shoulder, overhead) on an occasional basis.

- Carries up to 10 pounds occasionally throughout the hospital.

- Bends, twists, squats, and kneels occasionally.

- Reaches up to 2 feet overhead/in front of oneself on an occasional basis.

- Near-visual acuity with color perception in order to view computer screen and decipher fine print.

- Manual dexterity adequate for utilizing a keyboard, calculator and processing paperwork.

- Ability to adapt to simultaneous, multiple and varied stimuli.

- Auditory acuity for hearing telephone conversation, normal voice tones when not facing the individual, alarms, call bells, overhead pages, etc.

- Clear speaking voice in order to communicate effectively with incoming patients and utilize paging system.

Mental Demands--Ability to communicate effectively in both verbal and written form. Must be able to comprehend medical terminology. Must be able to work within time constraints, establish priorities and adjust to multiple simultaneous stimuli. Must be able to work in area of assignment without reservation to observing trauma care and bodily functions and fluids.

Working Environment: Work is performed in a clean, well-ventilated indoor environment; requires standing and walking for uninterrupted periods of time; may require sitting for uninterrupted periods of time. Possible exposure to patients with infectious diseases or to bodily fluids, which may contain infectious agents.

Reporting Structure:

Emergency, Hospital, and Satellite department locations report to the Assistant Manager - Patient Registration. In his/her absence reports to the Manager - Patient Registration.

Disclaimer: These essential job functions are requirements of the position, which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.

By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.

Qualifications and Standards

Education: High school graduate or equivalency required. Completion of a medical terminology course is a plus.

Experience: Experience applying customer service behaviors and communication skills required. Experience as a registration receptionist preferred. Computer and customer service experience preferred. Minimum typing speed of 45 words per minute preferred. Knowledge of insurances helpful.

Certifications/Licensure: None required.

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You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email [email protected]. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Receptionist - Diagnostic Radiology Waynesboro Hospital - Day

Location: Waynesboro Hospital, Waynesboro, PA

Schedule: Full Time

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Shift

FullTime, Day, M-F 645am-315pm, and every 4th Saturday from 730am-1130am

Duties and Responsibilities

Essential Functions:

+ Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.

+ Provides excellent customer service assistance.

+ Answers telephones, routes callers, takes messages and provides routine information to callers.

+ Enters and/or retrieves data from established computer files using knowledge of various computer software applications.

+ Assists with office operations, special initiatives and projects as requested.

+ Maintains appropriate records, reports, and files as required.

+ IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations:

+ Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.

+ Participates in educational programs and inservice meetings.

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

+ Sets a positive example of excellent service.

+ Attends meetings as required.

Qualifications

Minimum Education:

+ High School Diploma or GED Required

Work Experience:

+ Less than 1 year Up to 1 month experience. Required

+ 1 year Related work experience. Preferred

Knowledge, Skills, and Abilities:

+ Excellent communications, interpersonal and customer relations skills.

+ Basic computer skills.

Benefits Offered:

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

Apply Now

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email [email protected]. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Summary This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration, Erie VA Medical Center, Office of the Director. This position will serve as the office manager and Executive Secretary to the Medical Center Director. Responsibilities Major duties include but are not limited to: Synchronizes daily office routine with those of the Quadrad (Medical Center Director, Associate Director, Chief of Staff, Associate Director for Patient Care Services). Ensures all appropriate correspondence and communications are shared and concurred upon. Stays abreast of all VISN and VACO protocol, templates, and reports, and will be responsible for tracking heads up and issue briefs submitted by the facility. Adheres to general office management practices and as necessary, developing processes and procedures to achieve maximum results. Determine what needs to be done, develop action plans to achieve positive results, and develop monitors to ensure on-going success. Reviews all correspondence addressed to the Director. Responsible for maintaining an effective suspense system to ensure actions are completed appropriately and submitted on time. Reviews and/or prepares correspondence for the signature of the Director. Instructs and assists secretaries on procedural matters such as the correct procedures to follow in preparing correspondence, the necessary routing of correspondence, etc. Develops responses to inquiries and administrative problems brought to the Executive Suite/Office of the Director by internal staff as well as external VHA, local health care entities, Commonwealth or Congressional officials, and veterans as needed. Responsible for control over, and management of, the Director's appointment schedule to ensure that no conflicts of commitments occur. Maintains the Director's electronic appointment calendar and independently makes all arrangements for recurring and one-time conferences and committee meetings conducted by the Director. Prepares agenda, gathers source materials, notifies all attendees of topics, coordinates meetings and ensures all equipment and space is properly handled after the meeting. Interacts with Executive Leadership members, Department Managers and clerical staff within VAMC, and with other top management government and private sector officials (i.e., VISN, VACO, Congressional Offices, Veterans National Service Organizations, Soldiers and Sailors Home, etc.) to provide liaison for projection of a positive and professional image of the Director's Office, and to encourage support for the V AMC goals and objectives Receives and discreetly screens all calls and visitors by using independent judgment in making appropriate disposition of calls and visits. Develops and administers an effective document filing system that allows for efficient identification and retrieval of filed documents. Reviews all correspondence received in the Executive Suite, and determines if replies are necessary. Coordinates all aspects of travel arrangements for the Director. Ensures all materials and references required are organized and readily available for the Director. Screens all publications, directives and periodicals and only refers appropriate documents to the Director. Distributes publications to appropriate functional components, as necessary. Responsible for maintaining an effective suspense system to ensure the medical center memorandums assigned to the Director's office are current. Ensures that routine and special reports are prepared and presented in an acceptable format. Ensures that data is gathered, assimilated and analyzed within timeframes to meet varying deadlines imposed by external entities. Effectively interacts with external computer databases to input, edit and retrieve data to generate reports for Director. Maintains electronic mail and electronic data records on external computer systems. Ensures that an effective time and attendance system is maintained for those under the direct supervision of the Medical Center Director. Monitors leave schedules to ensure adequate administrative/clerical coverage in the Office of the Director. Determines problem areas, develops review approaches, conducts studies of identified problem areas and implements solutions on how to improve the effectiveness and efficiency of Executive Suite/Director's Office operations. Work Schedule: Monday - Friday, 8:00-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Secretary (OA)/PD031320 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/23/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Proficiency Requirements: To qualify for this position, you must have a typing speed of at least 40 words per minute. Indicate on your resume your typing speed. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Perform secretarial and administrative duties for a large organization; Extensive work with various computer programs to perform duties including MS Word, Excel and PowerPoint; Independently planning and/or organizing activities of an office; Receive all correspondence; prepare travel arrangements; maintain schedule/calendar of a department or work space; Taking and preparing meeting minutes; Assisted with budget and financial programs in order to perform a range of financial functions assigned; Works and communicate orally and in writing with clients and customers. Promptly responds to inquiries, or when appropriate, reassigns to correct staff in a timely manner to ensure prompt replies. Committed to quality services. (Experience must be clearly demonstrated in your resume.) Preferred Experience: Computer skills, preparing agendas and minutes, answering phones, filing, preparing/editing correspondence, timekeeping responsibilities, and fund control point duties You will be rated on the following Competencies for this position: Attention to Detail Clerical Customer Service Flexibility Integrity/Honesty Interpersonal Skills Manages and Organizes Information Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Majority of duties are performed in the Executive Suite, with occasional meetings in various areas of the Medical Center. The incumbent's work is mostly sedentary, however, some walking, standing, bending and carrying light items is required. Because of intensity of the Executive Suite activity, the incumbent is routinely subjected to high stress situations and sometimes requires him/her to stay after regular hours in order to complete necessary work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Summary The primary purpose of this position is to perform a variety of duties encompassing classifying accounting transactions; maintaining and reconciling accounts; closing accounts and preparing reports and statements; and analyzing accounting data; and examining accounts. The Accounting Technician performs accounting transactions that may include verifying the accuracy and completeness of the accounting data, determining the general ledger accounts, journals, and subsidiary accounts. Responsibilities Balances and reconciles reports, statements, summaries and trial balances with supporting accounting data on daily/weekly/monthly/yearly basis constituting a complete reconciliation. Initiates corrective action to reconcile records. Receives and reviews a wide variety of obligation documents to include purchase orders, contracts, travel orders and similar documents for obligation against appropriated funds. Receives, controls, validates, records and applies accounting treatment throughout the accounting cycle, to a wide variety of accounting transactions including, obligations, accrued expenditures, disbursements, appropriation refunds, cost transfers, reimbursable orders, earnings, collections, expenditure vouchers, cost transfers, reject transactions, Inter-fund Bills (IFT's), transactions for others (TFO's) and transactions by others (TBO's). Maintains a marked up open record listing for assigned organizations for use in validating data entry accuracy. Advises Lead Accounting Technician or higher graded accountants of extraordinary or recurring problems. Coordinates the input and output accounting requirements with serviced program areas. Analyzes, codes, and processes all types of accounting transactions involving various types of funds insuring the accuracy and completeness of information provided in accordance with regulatory requirements. Coordinates with appropriate office on edit master file changes for Account Processing Codes, Customer Numbers, and Elements of Resource. Researches, analyzes and corrects all of the facility's accountability transaction edit errors on exception listings that pertain to assigned program directors. Other Duties as assigned. Work Schedule: 8am to 4:30pm, Monday through Friday Virtual: This is not a virtual position. Position Description/PD#: Accounting Technician/PD01118A Relocation/Recruitment Incentives: None Critical Skills Incentive (CSI): None Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/10/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 06 position you must have served 52 weeks at the GS 05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled? To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements.OR, Education:High school graduation or the equivalent is creditable at the GS-2 level for the occupations listed where it is creditable at the GS-3 entry level. Successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable at grades GS-3 through GS-5 for all positions except Reporting Stenographer, GS-5. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: None For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.