Bookkeeping, Accounting, and Auditing Clerks

Account Executive - Mid Market

What you can expect

Zoom is looking for a hunter and prospector to create opportunities to sell our Zoom One Platform. This team focuses on working with growing organizations with 50-500 employees within a defined geographic territory.

About the Team

You will empower Mid Market organizations to discover additional solutions that will help expand their modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile. Your opportunity is to delight customers by doing what's right for their business, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.

What we’re looking for

+ 2+ years of Account Executive experience in a Technology company

+ Experience prospecting in a high volume environment

+ Managing complex sales situations and sales campaig

+ Experience with Customer Relationship Management (CRM) tools and other sales

+ Understand KPIs that drive execution

+ Possess BA/BS or equivalent experience

Salary Range or On Target Earnings:

Minimum:

$92,300.00

Maximum:

$184,600.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Good news – this job posting is more like a marathon, not a sprint, so it could be available for a while! We're on the lookout for awesome folks to join Zoom in various similar roles. No need to rush, just hit us up whenever you're ready to apply. We're always keeping an eye out for amazing talent!

#LI-Remote

Commercial Account Executive

What you can expect

Zoom is looking for a hunter and prospector to create opportunities to sell our Zoom One Platform. This team focuses on working with growing organizations with 500-2500 employees within a defined geographic territory.

About the Team

You will empower Commercial organizations to discover additional solutions that will help expand their modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile. Your opportunity is to delight customers by doing what's right for their business, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.

What we’re looking for

+ 5 years of Account Executive experience in a Technology company

+ Experience with Customer Relationship Management (CRM) tools and other sales

+ Understand KPIs that drive execution

+ Possess BA/BS or equivalent experience

Salary Range or On Target Earnings:

Minimum:

$117,500.00

Maximum:

$257,100.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

05/20/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

#LI-Remote

**Careers with MedExpress.** At MedExpress, part of the Optum family of businesses, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8:00 a.m. – 8:00 p.m. with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. Join us and start doing **your life’s best work.(sm)**

As a **Front Office Assistant** , you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team!

Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Greensburg, PA, though **you may also operate in other local work sites on an as needed basis.**

**Location:** 5126 STATE ROUTE 30 STE 300 GREENSBURG, PA 15601

**Status:** Part-Time

**Schedule:** (1) x 12-hour shifts (8:00 a.m. – 8:00 p.m.) per week. Hours may include rotating weekends/holidays and may vary with patient volume and business need.

**Specialty:** MedExpress Urgent Care

**Primary Responsibilities** for our **Front Office Assistants** include:

+ Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area

+ Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process

+ Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation

+ Collect all insurance information, verify patient demographics, process payments, and complete phone sheets

+ Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

**In addition, you may receive:**

+ Hourly rate incentives (Flex Pay, Standby Pay)

+ Paid Time Off which you start to accrue with your first pay period

+ Career development and training for other roles you may be interested in

+ Medical Plan options, Dental, Vision, Life & AD&D Insurance

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+ Education Reimbursement

+ Employee Discounts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED (or higher)

+ 1+ years of customer service OR medical office experience

+ Basic level of proficiency with computer software including the ability to learn electronic medical records

**Preferred Qualifications:**

+ Understanding of occupational medicine and/or urgent care

+ Experience collecting health insurance information and/or processing patient payments

+ Experience with patient registration

+ 6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO, #RED

Customer Account Manager- Lancaster, PA

The opportunity:

The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

How you will impact WestRock:

Business Excellence

* Provide pricing, inventory availability and production schedule information to customers

* Track warehouse inventories and update customers on order status

* Run customized reports and share data with customers

* Review customer credit information to ensure necessary credit is established for customer orders

* Track order activity and alert appropriate staff of any potential delivery problems

* Suggest alternative products or services to meet customer needs when appropriate

* Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues

* Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact

* Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility

People and Culture

* Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction

* Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values

* Partner with Quality Manager to resolve routine customer issues

* Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production

* Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

Critical Skills / Capabilities:

* Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind

* Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively

* Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach

* Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity

* Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives

Technical Skills:

Microsoft Office - Excel, Outlook, PowerPoint

Order entry system experience (e.g. AS/400)

Other Qualifications:

* To perform the duties of the job, this role requires:

* Frequently using fingers to type with two hands

* Occasionally reaching by extending fingers on one hand

* Occasionally reaching by extending two arms

* Occasionally using fingers to grasp with two hands

* Occasionally using fingers to pinch with two hands

* The spoken exchange of ideas to be performed loudly 50-75% of the time

* The spoken exchange of ideas to be performed quickly 50-75% of the time

* The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts

Work Environment:

* Constantly works indoors, in an environment that is climate controlled

* The role is frequently sedentary, which entails sitting or being stationary

* Occasionally stands or walks for 1-2 hours at a time

* Noisy work environment; maintain strict adherence to safety rules and regulations

Experience/Educational/Skill Requirements:

* Required: 3+ years of customer service related work experience in manufacturing environment or other industries

* Preferred: 3 to 5 years of manufacturing industry experience

* Required: High School diploma or G.E.D.

What we offer:

* Corporate culture is based on integrity, respect, accountability, and excellence.

* Comprehensive training with numerous learning and development opportunities

* An attractive salary reflecting skills, competencies, and potential.

* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

Unit Secretary

Location: Gettysburg Hospital, Gettysburg, PA

Schedule: Full Time

Sign-On Bonus Eligible

Remote/Hybrid

Regular

Apply Now

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General Summary

Acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, and laboratory, and test results. Interacts daily with visitors, patients, physicians, and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. Provides clinical support services to patient care staff for psychiatric patients by performing a variety of duties related to patient care and helping facilitate the maintenance of the therapeutic environment on the psychiatric unit.

Duties and Responsibilities

Essential Functions:

+ Provides care to patients in a manner that considers safety, comfort, and the therapeutic environment.

+ Assists the team members in the care and evaluation of patients.

+ Assists patients with activities of daily living.

+ Checks patient's vital signs.

+ Charts observations on assigned patients' vital signs in legible, accurate and appropriate format following hospital and unit procedures.

+ May apply physical restraints or assist with placing a patient in seclusion under the direct supervision of the physician or RN.

+ Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate.

+ Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality.

+ Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc. Serves as a knowledgeable resource for multiple applications such as, Patient Management and EPIC. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications.

+ Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in accordance with appropriate policies.

+ Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy.

+ Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients' medical record, ancillary department results, patient/family inquiries, etc..

+ Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate.

+ Communicates changes in the patient's condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager.

+ Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider as needed.

+ Orders and stocks supplies on an ongoing basis.

Common Expectations:

+ Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).

+ Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.

+ Maintains effective communication and good relationships with other disciplines within the facility for the patient's benefit.

+ Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication.

+ Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.

+ Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

+ Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.

+ Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, and workshops.

Required for All Jobs:

+ Performs other related duties as identified.

+ WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

+ WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

+ Standing - Occasionally

+ Walking - Occasionally

+ Sitting - Frequently

+ Reaching - Rarely

+ Talking - Frequently

+ Hearing - Frequently

+ Repetitive Motions - Occasionally

+ Eye/Hand/Foot Coordination - Occasionally

Working Environment:

+ Occupational Hazards - Occasionally

Qualifications

Minimum Education:

+ High School Diploma or GED With preferably some college level social science credits. Required

Work Experience:

+ Less than 1 year Relevant experience. Required

Licenses:

+ Basic Life Support Upon Hire Required

+ Certified Nurse Aide Upon Hire Preferred

Courses and Training:

+ Must provide clearance per the Child Protective Services Law amended by PA Act 33 of 1985. Upon Hire Required and

+ Completion of course for unit secretaries and medical terminology. Upon Hire Preferred

Knowledge, Skills, and Abilities:

+ Excellent communication/interpersonal skills.

+ Excellent computer skills and ability to use various software applications in a windows environment.

Apply Now

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

This is an office based, full-time, non-exempt position reporting to the Easton Sales Manager. The CSR's primary function is supporting the sales function for existing and prospective customers via telephone to sell Distribution's full range of products, including engineered lumber, plywood, OSB, distributed products and dimension lumber.

*Key Functions:*

The Customer Service Representative has a key role in our organization. We are looking for someone we can coach, who is sales oriented and looking to grow within our sales organization. The successful candidate will be responsible for supporting our fast-paced sales and purchasing associates in customer service, order entry, product replenishment activities, etc. This person will also assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, execute program sales, and manage various steps for upcoming orders. Additional responsibilities include processing returns, claims, executing transfer sales, and maintaining the pricing database. Excellent PC skills are required to develop and generate sales and inventory reports, while supporting the development of sales presentations and organizing customer events and training.

*Responsibilities include:*

* Building comprehensive knowledge of our customers and the products handled, along with inventory management
* Building tactical knowledge of order administration, which includes order entry, reporting, and the delivery, claim and return processes (vendor and customer)
* Managing data and systems for the team, which involves working with spreadsheets (excel); running BI reports; putting price sheets together, and providing SAP information to customers
* Partnering closely with key groups, which includes the sales team and purchasing
* Using good problem-solving skills and professional phone skills to be proactive in solving customer issues and conflict
* While performing all of these functions, the successful candidate will focus on building product knowledge to learn all aspects of the business.

Our experienced operations team with over 40 LEAN greenbelts provides a safe and efficient delivery service. We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry.

* 1 to 3 years of work experience OR related degree ( high school diploma or equivalent required )
* The successful candidate must work well with others and effectively contribute to an unbeatable high performing team.
* This person will have a high level of initiative, a passion for winning, a can-do attitude, excellent interpersonal skills, and a demonstrated track record of success
* Excellent oral and written communication, and presentation skills.

Compensation:This role is eligible for our annual merit-increase program, and we are targeting a salary range of $48,200 - $72,200 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits:When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement:Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation:We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours

*About our Wood Products Distribution Business.*

We have over 48,000 SKUs from over 300 suppliers of structural framing materials and specialty building products for residential, multi-family and light commercial markets. Our team of on-the-ground sales and support has the industry reach, experience and knowledge to help grow your business. We’ll get you what you need, when you need it.

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

*We know you have a choice in your career. We want you to choose us. *

/Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team./

**Job:** **Customer Service, Design, Sales & Marketing*

**Title:** *Customer Service Representative*

**Location:** *PA-Easton*

**Requisition ID:** *01021028*

Registration Receptionist (Part-time, 40hrs/biweekly)

Location: Chambersburg Hospital, Chambersburg, PA

Schedule: Part Time

Sign-On Bonus Eligible

Remote/Hybrid

Regular

Apply Now

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Schedule

Part-time: 40hrs/biweekly

Hours: Position will cover all shifts - days, evenings, and nights. Includes every other weekend and holiday.

Position Function: Responsible for the complete and accurate collection of patient demographic information. Serves as the initial contact for patient billing. Answers hospital switchboard and routes calls as requested. Plays an integral role in disaster procedures.

Unit Based Essential Functions and Responsibilities

Core Values: Service, Integrity, Compassion

1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.

2. Maintains confidentiality.

3. Demonstrates dependability, to include attendance and punctuality.

4. Is accountable - takes initiative and ownership of issues.

5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.

6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.

7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.

8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.

9. Represents willingness/enthusiasm to create, embrace and facilitate change.

10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.

11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.

12. Encourages others by providing recognition and support.

Technical Excellence

1. Thinks critically; utilizes sound judgment; promptly reports potential risks.

2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.

3. Maintains a level of computer literacy appropriate to their role.

4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.

5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.

6. Adheres to National Patient Safety Goals.

Job Class Specifics

1. Maintains all equipment in a safe working condition; notifies supervisor of malfunctioning equipment or unsafe acts/conditions immediately.

2. Maintains a neat, clean work area; communicates to Environmental Service as appropriate.

3. Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork.

4. Understands Medicare and Medical Assistance regulations as they apply to registration of patients. Adheres to regulations. Reports any activity suspected as non-compliant to the Compliance Hot Line or their supervisor. Also reports to Hot Line any situation where a person of influence has directed the employee to adopt a process suspected to be non-compliant.

5. Listens actively to complaints without being defensive and follows through.

6. Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc.

7. Actively participates in Lean activities within the department and/or organization

8. Utilizes Lean tools i.e. Opportunity for Improvement cards.

9. Understands and follows fire, safety, and disaster procedures.

10. Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory.

11. Provides effective training and cross training in a timely manner.

12. Willingly accepts new and /or additional responsibilities.

13. Verifies insurance coverage and benefits according to department procedures.

14. Reviews patient order, ensuring that correct ordering doctor is listed on all orders along with validating that order has not expired.

15. Obtains authorizations and referrals as required by insurance.

16. Utilizes Insurance Work list.

17. Follows add on process for test and/or procedures.

18. Follows the process of scanning along with reviewing scanned documents for accuracy for future retrieval.

19. Obtains waiver forms when appropriate.

20. Develops knowledge of insurances and their requirements. Refers to specific insurance information provided in the electronic health record system.

21. Notifies supervisor when changes are needed in the employer master in order to keep it up to date and meaningful.

22. Maintains a high degree of accuracy in the collection of demographic information.

23. Meets performance/productivity standards for call volume, customer satisfaction, etc.

24. Strives to avoid creating duplicate unit numbers.

25. Prioritizes workload at beginning of shift and throughout, so that time lines and volume of workload done minimized patient waiting time.

26. Reviews scheduled bookings to certify coordinating requirements, order entry, pre-registration and insurance information; verifies/documents pre-certification and medical necessity requirements prior to exam.

27. Schedules patient procedures/appointments in accordance with center/departmental procedures.

28. Utilizes various software programs for insurance verification.

29. Knows the organization and can provide information and direction.

30. Processes patients in a timely and accurate manner.

31. Staff completes bank deposits and ensures accuracy between deposits and what was posted to individual patient accounts in electronic health record.

32. Follows the policy for sending POS and/or Co-Pay letters.

33. Instructs patient on required preps for requested procedures as appropriate; notifies appropriate personnel of potential problems

34. Distributes pre-exam screening and questionnaire upon patient's arrival for exams.

35. Coordinates direct admit and transfer calls.

36. Maintains Room Rate Accommodation report; updates discrepancies.

37. Runs required report(s) as assigned.

38. Organizes and files required reports in the appropriate chart.

39. Performs other related duties as assigned.

40. Answers all telephone calls in a tactful and timely manner - this includes, but not limited to the switchboard and TDD phone. Provides a great handoff when applicable.

41. Familiarizes self thoroughly with the different alarm systems and emergency equipment located at the switchboard; handles call alarms in a calm and efficient manner. Implements the procedures for a disaster/fire drills once it has been initiated by Administration.

42. Utilizes on-line physicians' information.

43. Utilizes employee listing.

44. Utilizes company email for internal/external communications.

45. Handles all communication to patients and hospital employees with the highest regard for good customer service. Treats all external customers with a high degree of respect.

46. As assigned, utilizes a companion phone to answer the HIM Hub line. Stat requests are located in EMon and appropriate information emailed to NTS (Nuance Transcription Services.) Communicate with the unit when the stat is complete.

47. Minimal processing of the eScription error queue (Message Tab in EMon.)

48. Run OR schedule for upcoming day and note any History and Physicals that are not done. Utilizing various identifiers, look in EMon to see if the History and Physical has been dictated. If dictated, notify NTS via email that this report is needed stat.

General Requirements

The following requirements are expected of all employees:

Core Values: Integrity, Compassion, Excellence, Service

Annual Health Screening with Infection Control and Blood Borne Pathogens Education

Safety Awareness: Hospital Fire, Safety, and Disaster procedures

Confidentiality: Maintains employee and patient confidentiality.

Attendance: Regular attendance is an essential function of the position

Leadership Standards:

Character: Attitude, Integrity, Role Modeling

Job Performance: Results orientation, Customer focus, Decision making, Awareness

Interpersonal Skills: Communication, Relationship-building, Team player, Celebration

Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management

Physical and Mental Requirements: Physical Standards and Abilities--Classified as light work by the Dictionary of Occupational Titles: May exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or an insignificant amount of force constantly in order to lift, carry, push, pull, or otherswise move ojbects.

- Walks occasionally throughout department and hospital.

- Stands occasionally on carpet, tile or linoleum.

- Sits on a hard or cushioned chair frequently.

- Lifts up to 20 pounds to and from all levels (floor, waist, shoulder, overhead) on an occasional basis.

- Carries up to 10 pounds occasionally throughout the hospital.

- Bends, twists, squats, and kneels occasionally.

- Reaches up to 2 feet overhead/in front of oneself on an occasional basis.

- Near-visual acuity with color perception in order to view computer screen and decipher fine print.

- Manual dexterity adequate for utilizing a keyboard, calculator and processing paperwork.

- Ability to adapt to simultaneous, multiple and varied stimuli.

- Auditory acuity for hearing telephone conversation, normal voice tones when not facing the individual, alarms, call bells, overhead pages, etc.

- Clear speaking voice in order to communicate effectively with incoming patients and utilize paging system.

Mental Demands--Ability to communicate effectively in both verbal and written form. Must be able to comprehend medical terminology. Must be able to work within time constraints, establish priorities and adjust to multiple simiultaneous stimuli. Must be able to work in area of assignment without reservation to observing trauma care and bodily functions and fluids.

Working Environment: Work is performed in a clean, well-ventilated indoor environment; requires standing and walking for uninterrupted periods of time; may require sitting for uninterrupted periods of time. Possible exposure to patients with infectious diseases or to bodily fluids, which may contain infectious agents.

Reporting Structure:

Emergency and Hospital Outpatient Department reports to the Manager of Admissions and Registration. In his/her absence reports to the Assistant Registration Manager.

Satellites reports to the Assistant Registration Manager. In his/her absence reports to the Manager of Admissions and Registration.

Disclaimer: These essential job functions are requirements of the position, which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.

By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.

Qualifications and Standards

Education: High school graduate or equivalency required. Completion of a medical terminology course is a plus.

Experience: Experience applying customer service behaviors and communication skills required. Experience as a registration receptionist preferred. Computer and customer service experience preferred. Minimum typing speed of 45 words per minute preferred. Knowledge of insurances helpful.

Certifications/Licensure: None required.

Apply Now

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

As a Senior Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed. You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical _._

**Responsibilities:**

+ Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.

+ Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.

+ Mentor and give direction to team members and provide training on best practices.

+ Process payments for cash account customers.

+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

+ Back-up support to sales counter with walk in and telephone inquiries.

**Qualifications:**

+ High School Degree or Equivalent required

+ Associates’ Degree (U.S.)/College Diploma (Canada) preferred

+ 5+ years of relevant experience

+ Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes

+ Solid interpersonal skills that allow one to work effectively in a diverse working environment

+ Able to effectively communicate both verbally and in writing

+ Able to work well under pressure

+ Strong attention to detail

+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

+ Computer literate, including effective working skills of MS Word, Excel, and e-mail

_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._

_\#LI-HD1_

**Careers with MedExpress.** At MedExpress, part of the Optum family of businesses, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8:00 a.m. – 8:00 p.m. with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. Join us and start doing **your life’s best work.(sm)**

As a **Front Office Assistant** , you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team!

Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Greensburg, PA, though **you may also operate in other local work sites on an as needed basis.**

**Location:** 5126 STATE ROUTE 30 STE 300 GREENSBURG, PA 15601

**Status:** Full-Time

**Schedule:** (3) x 12-hour shifts (8:00 a.m. – 8:00 p.m.) per week. Hours may include rotating weekends/holidays and may vary with patient volume and business need.

**Specialty:** MedExpress Urgent Care

**Primary Responsibilities** for our **Front Office Assistants** include:

+ Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area

+ Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process

+ Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation

+ Collect all insurance information, verify patient demographics, process payments, and complete phone sheets

+ Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

**In addition, you may receive:**

+ Hourly rate incentives (Flex Pay, Standby Pay)

+ Paid Time Off which you start to accrue with your first pay period

+ Career development and training for other roles you may be interested in

+ Medical Plan options, Dental, Vision, Life & AD&D Insurance

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+ Education Reimbursement

+ Employee Discounts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED (or higher)

+ 1+ years of customer service OR medical office experience

+ Basic level of proficiency with computer software including the ability to learn electronic medical records

**Preferred Qualifications:**

+ Understanding of occupational medicine and/or urgent care

+ Experience collecting health insurance information and/or processing patient payments

+ Experience with patient registration

+ 6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO, #RED

**Unit Secretary**

**Flex Full-time, Day/Evening Shift with** **rotation.**

**AFSCME - Union**

**Posted: 1/31/2024**

**Purpose:**

Provides indirect patient care in the medical/surgical setting. Meets the communication needs of the patient/family, departmental staff, and medical staff. Prepares and compiles records in the nursing unit. Initiates directions from physicians and nursing staff. Participates in performance improvement activities. Maintains regulatory agency requirements, nursing and hospital policies procedures, and standards.

**Responsibilities:**

+ Assures the delivery of the interdepartmental mail and patients' mail and flowers by alerting them of the arrival.

+ Supports unit-based Continuous Performance Improvement (CPI) activities by actively participating in the CPI Process.

+ Understands the special needs of consumers with co-occurring disorders (mental health and substance abuse) and utilizes appropriate assessment and intervention techniques

+ Completes ongoing age-specific competency validation via defined mechanisms.

+ Obtains information for records and assists in the transfer of patients by preparing records for other facilities.

+ Answers the telephone promptly and courteously and maintains free-flowing and accurate communications. Takes and delivers messages promptly.

+ Greets and assists patients, families, visitors, co-workers, physicians, and other Hospital personnel. Responsible for unlocking and securing the door to a unit on arrival of same and registering visitors.

+ Processes requests for patient services from other departments as required.

+ Assists during emergencies such as crises on the unit, cardiac arrest, disasters, etc. by thorough knowledge of own role.

+ Attends unit staff meetings.

+ Responsible for ordering all forms, keeping them up to date, and distributing them as needed.

+ Assembles and records patient information on charts, files, laboratory and x-ray reports on patient charts, and checks discharge charts for completeness.

+ Functions as a unit receptionist and coordinates clerical tasks essential to the operation of the unit.

+ Maintains patient records including labeling, incorporating appropriate forms, ensuring completion, overseeing general appearance, and monitoring their location.

+ Maintains a satisfactory physical environment for the patient by reporting potential safety hazards and needed repairs to appropriate personnel.

+ High School Diploma or GED required.

+ A completion of a medical secretary program is preferred.

+ Experience as a unit secretary or medical office secretary is preferred.

+ Must satisfactorily pass the medical terminology exam administered by the Education Department of Altoona Regional Health System within the orientation period. **Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**