Customer Service Representatives

Make a difference.

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Monday-Friday with flexible hours.

Hourly rate starting at $20.48 depending on experience.

**In this role you will:**

+ Ensure every customer experience is top notch in quality

+ Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues

+ Take an active role in selling Graybar goods and services on inbound calls

+ Provide support on product selection and application

+ Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

**Skills & Requirements**

+ Strong communication skills

+ Ability to handle a variety of customer situations with enthusiasm and tact

+ Some retail or counter sales experience preferred

+ 2 year or 4 year degree preferred

**Why should you join Graybar?**

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

**Apply now and find out what’s next for you.**

Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation. Come see why Graybar is continually ranked as a top employer across the country.

Equal Opportunity Employer/Vet/Disabled

**_Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!_**

Store Family Dollar

**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**

**General Summary**

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

**Principle Duties and Responsibilities:**

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

**Position Requirements:**

**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

**Job Description:**

**Position Overview:** The **Regional Key Account Manager** (RKAM) will develop and grow the regions strategic accounts (DSOs), which includes account expansion as well as customer acquisition. The individual identifies opportunities for account growth and executes appropriate sales strategies by leveraging a broad product portfolio. As appropriate, can lead an internal team without direct authority in support of sales objectives. They will carry the entire Kerr consumables portfolio: Resto, Endo, Total Care, and Rotary.

**Essential Duties and Responsibilities:**

+ Strong account management experience and strategic account planning to effectively penetrate accounts, develop an understanding of their needs, and secure profitable new business to meet quota.

+ Build advocacy with dealer partners to drive customer acquisition and growth in existing accounts.

+ Use CRM to properly manage sales opportunities within the territory.

+ Stay informed on products, technologies, and competitive activity to support sales and marketing efforts.

+ Manage assigned geographical territory within allocated expense budget.

+ Participate in local trade shows and company meetings as appropriate.

**Job Requirements:**

**Qualifications:**

+ Bachelor’s degree preferred

+ 5+ years sales experience

+ Valid driver’s license with acceptable driving record

+ Must live in territory; NYC, Philadelphia, Boston, or New Jersey

**Travel/Location:**

+ Laptop, iPad, iPhone and company car provided.

+ All business expenses will be reimbursed.

+ Eligible for incentive trip and other company sponsored promotional activities.

+ Travel: Approximately 40%

+ Geographic territory: Northeast region; the preferred candidate should live in NYC, Boston or New Jersey

**Abilities:**

+ Strategic- Ability to make decisions with consideration to business impact

+ Proven track record in developing long-term relationships with key accounts including decision makers and influencers

+ Sales competence – capability to handle the complex sales process and finalize the deals

+ Sales Skills- Solution sales experience with a successful track record

+ Technical Aptitude – Strong technical skills, able to digest and verbalize highly technical product and clinical information

+ Organizational Skills – Effective planning and prioritization

+ Teamwork- Ability to work closely with other Kerr team members

+ Communication- Strong written and verbal communication skills

**Physical Demands:**

+ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk. The employee must be able to operate a company vehicle. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds.

+ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

\#LI-RJ1

IND123

**Target Market Salary Range:**

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$108,900 - $130,700

**Operating Company:**

Kerr

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

+ Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.

+ Serve as primary customer service provider at the front end and liaison between customers and management.

+ Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.

+ Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.

+ Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

+ Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

+ Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

+ Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

+ Take an all-hands-on-deck approach to support the team across the store.

+ Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

+ Ensures Accountability

+ Customer-Focus

+ Collaborative

+ Instills Trust

+ Decision-Quality/Decision-Making Abilities

+ Action-Oriented

QUALIFICATIONS:

+ Prior retail sales, cashier, or customer-focused experience preferred.

+ Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

+ Ability to work extended periods of time (up to 4 hours) standing or walking.

+ Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

+ Prior retail sales, cashier, or customer-focused experience preferred.

+ Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

+ Ability to work extended periods of time (up to 4 hours) standing or walking.

+ Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Customer Service Representative I - ( 240002X )

**Description**

**CONSTRUCTION SPECIALTIES, INC.**

Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.

_Equal opportunity is not only the law but is the basis of how we ensure that our workplace fosters an environment of fairness, equality, and respect. It is the policy of Construction Specialties to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. In addition, Construction Specialties will provide reasonable accommodations for qualified individuals with disabilities unless the accommodation would impose an undue hardship on our operations._

**SCOPE OF POSITION:**

Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Act as the contact regarding scheduling, shipping and lead times. Coordinate and process requests. Assist customers with orders and advises status of orders in process. Courteously and promptly resolves customer questions and problems or properly refers them to the appropriate person. Complete related records, reports, and documentation as determined by the Department Manager.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:_

+ Process requests from Sales, Representatives and Customers, including data entry, process orders, schedule, and deliver to the assigned production department.

+ Receive and responds to concerns regarding order status.

+ Achieve and maintains rapport with customers.

+ Follow up on inquiries for order status information. Works closely with production regarding deliveries and scheduled shipments. Maintains close liaison with other departments to carry order through completion.

+ Handle the needs of Representatives, customers, and CS personnel for assigned area(s).

+ Work with customers to offer alternatives as necessary to meet customer needs.

+ Review orders to determine product data such as types, quantities, specifications and scheduled delivery dates.

+ Set up and maintain inventory controls and levels to conform to budgets and forecasts. Determine material requirements for assigned department. Release orders for materials to outside vendors and expedite when necessary. Order special materials when required.

+ Work with Management and Marketing to prepare specifications for quality, quantity, delivery and service required to meet customer/sales representative needs. Assist as necessary in supplying materials and samples for catalog shoots, trade shows, and special training materials.

+ Supply materials to Engineering when requested.

+ Keep customer, representative, sales personnel, and management appraised of the order status.

+ Expedite rush orders, order changes, cancellations, material shortages or other conditions that affect meeting required ship date.

+ Maintain contacts with sales representatives and customers to follow up sample efforts and to keep informed on needs of sales personnel and customers. Service needs and maintains satisfaction within the limits of established service policies.

+ Assist with product releases. Coordinates with Marketing on product catalog distribution.

+ Price samples for intercompany and international sample requests.

**Qualifications**

**KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION:** (Minimum Education and/or Experience required)

+ Associate degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.

+ Ability to maintain effective interpersonal relationships with internal and external customers.

+ Must be able to build positive working relationships.

+ Ability to excel in team environment.

+ Excellent written/oral communication skills

+ Strong computer literacy

+ Strong organizational skills

+ Ability to aggressively pursue logistics problems and gain commitment while maintaining a positive company image.

+ Excellent follow-up skills.

+ Demonstrated ability to initiate action when confronted with a problem.

+ Must have high stress tolerance levels.

**SUPERVISORY RESPONSIBILITIES** **:**

+ none

**Primary Location** : US-PA-Hughesville

: Post Order

**Travel** : No

**Employee Type:** : Full-Time Regular

**Req ID:** 240002X

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Central Pennsylvania.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

+ Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

+ Formulate and manage an effective service strategy and schedule tailored to each client.

+ Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.

+ Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.

+ Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

+ Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.

+ Promote the sale of, procure, and monitor supplies for clients.

+ Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.

+ Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.

+ Schedule each non-routine activity in client facilities using Outlook.

+ Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

+ Notify Sales Executives of potential accounts in your territory, especially new construction.

+ Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

+ Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.

+ Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.

+ Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

+ 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.

+ 2+ years track record of success in a client retention role, with goals and metrics to support.

+ Highly detail-oriented and excellent follow-through on commitments.

+ Positive and outgoing personality; great at building relationships.

+ Excellent verbal and strong written communication skills.

+ Proficient in Microsoft Office and knowledge of CRM database.

+ Ability to travel on a daily basis to client locations locally.

Benefits

City Wide offers a competitive compensation and benefits package for this position

+ Commissions

+ Dedicated and protected territories

+ Mentorship and ongoing training & development

+ Annual President's Club and Diamond Level Recognition

+ Health Care Plan (Medical, Dental & Vision)

+ Paid Time Off (Vacation, Sick & Public Holidays)

+ Retirement Plan (IRA)

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

+ American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

+ This job is a member of the Airports Team within the Customer Experience Division

**What you'll do**

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

+ Be a safety advocate: Look for safety concerns and address them as needed

+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

+ Promote effective communication among departments to engage our team to work together to achieve common goals.

+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)

+ Manage escalated service issues and be visible to your team members when problems arise

+ Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.

+ Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

+ ​High School diploma or GED equivalency

**Preferred Qualifications- Education & Prior Job Experience**

+ ​Previous airport customer service experience

+ 2years experience leading others

+ Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

+ Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

+ Strong decision-making skills

+ Ability to work independently as well as collaboratively

+ Ability to work under demanding operational conditions

+ Ability to prioritize and execute with a sense of urgency and preciseness

+ Ability to use sound business judgment to resolve issues with internal and external customers

+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

+ Ability to work extra hours when there are operational needs

+ Ability to work rotating shifts including weekends, holidays and days-off

**What you'll get**

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

We are currently looking for an Account Manager to join our team. Reporting to the Sales Management team, the primary objective of this role will be to cultivate and maintain key business relationships with our largest customers by fostering customer loyalty through elite sales and service techniques and consultative selling. The Account Manager positions primary role is to create a white glove experience for every targeted customer. Customers serviced by the account manager should have an easy, streamlined experience with alphabroder from beginning to end. Creating an environment of ease, consistency, and stability, this role will work hand in hand with our field outside sales team and provide customer service support to drive revenue and enhance the customer experience. Ideal candidate should be reliable and dependable and a loyal team worker. Account manager needs to be a skilled listener, patient, empathetic and great at reconciling conflicts.

Responsibilities and Expectations:

+ Manage customer relationships within assigned territory serving as the customers internal advocate to ensure they receive the highest level of service and support

+ Provide immediate resolution when problems arise with a focus on rapid response time, proper expectation setting and conflict resolution

+ Collaborate with Field Sales Reps and Strategic Account Managers to identify and assist in program opportunities and business immersion

+ Effectively utilize merchandising skills to upsell and position alphabroders competitive advantages regarding products and services

+ Build strong interdepartmental relationships to create effective avenues of efficiency for the customer

+ Responsible for providing timely and accurate information to assigned focused accounts by phone, email and web regarding styles, inventory, pricing, backorders, discontinued items, shipping dates, specials, order status and return policy and procedures

+ Prepare and communicate quotes provide pricing structures to drive repetitive revenue growth

+ Anticipate and resolve customer issues while providing an elite level of service

+ Providing a consultative selling approach to create effective customer solutions

+ Supply customers with new product information, samples and marketing materials to suggest apparel and hard goods solutions based on specific end user requirements

+ Account Manager must maintain an elevated level of customer service with a focus on quick response time to customer inquiries

+ Account Manager must be skilled in multi tasking in all areas, including but not limited to phone calls, emails, internal department navigation, marketing and web driven solutions

+ Revenue Goal: representative must achieve their revenue goal 9 out of 12 months annually

+ Opportunity Tracking: representative must submit all large volume pipeline opportunities weekly following the designated format

+ Failure to achieve the minimum expectations/requirements of the Account Manager position can lead to disciplinary actions, up to and including dismissal

Qualifications

Requirements:

+ Bachelor's degree/ College Diploma required, preferably in business.

+ 3+ years customer or sales experience, preferably in Business to Business (B2B) environment

+ Account management experience an asset

+ Superior client relationship skills and highly developed follow-up skills

+ Detail orientated with outstanding problem solving and negotiation skills

+ Excellent verbal & written communication and presentation skills

+ Excellent organizational and time management skills

+ Ability to multi-task while adjusting to changing priorities

+ Ability to prioritize and work within deadlines while demonstrating strong teamwork skills

+ Ability to present and interact virtually with customers on web-based platforms (Zoom, Microsoft Team, Google Meet, etc)

+ Highly proficient computer skills, including e-mail, Word, Excel, PowerPoint.

Benefits

We offer competitive pay and a comprehensive benefits package to those who qualify. This may include:

+ Medical, dental, vision and life insurance.

+ Employee Assistance Program (EAP).

+ Flexible Spending Account (FSA).

+ 401(k)with company match.

+ Company-paid Life Insurance and Short-Term Disability Insurance.

+ Paid Time Off (Holidays, Vacation, and Personal/Sick).

+ Employee Purchasing Program.

+ Career Development and Tuition Reimbursement.

alphabroder is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

For more information about our commitment to equal employment opportunity, please review EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) , EEO is the Law Poster Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . alphabroder participates in the E-Verify program. Please click below to learn more about the E-Verify program. E-Verify Participation Poster (English and Spanish) (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf) Right to Work Poster (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RighttoWorkPoster.pdf) .

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

**RESPONSIBILITIES:**

+ Supervise the day to day security operations of an assigned client site

+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

+ Ensure the client site is provided with high quality security services to protect people and property

+ Build, improve and maintain effective relationships with both client and employees

+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

+ Ensure all required reporting and contract compliance requirements are met

+ Assure regular communication of issues or program with Client

+ Handle any escalated security issues or emergency situations appropriately

+ Other management responsibilities as determined by leadership

+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

+ Meet all contractual scheduled hours with a minimum of unbilled overtime

+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

**QUALIFICATIONS:**

+ Four (4) year degree in Criminal Justice, Business Administration or related field

+ Previous Contract Security, facilities management, military or law enforcement experience

+ At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).

+ Ability to develop and grow customer relationships

+ Experience in hiring, developing, motivating and retaining quality staff

+ Outstanding interpersonal and communications skills

+ Ability to work in a team-oriented management environment with the ability to work independently

+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

+ Previous payroll, billing and scheduling experience preferred

+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude

+ Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four personal days

+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2024-1183487

**Location:** United States-Pennsylvania-Scranton

**Job Category:** Account Manager, Management

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

**RESPONSIBILITIES:**

+ Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day

+ This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments

+ Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized

+ Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;

+ Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed

+ Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests

+ Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner

+ Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director

+ Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)

+ Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support

+ May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.

**QUALIFICATIONS:**

+ Minimum high school diploma or equivalent

+ Minimum three (3) – five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required

+ Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty

+ Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

+ Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required

+ Professional, articulate and able to use good independent judgment and discretion

+ Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently

+ Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required

+ Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response

**PREFERRED QUALIFICATIONS:**

+ College education or business classes

+ Experience in scheduling, operations or other functions of security industry

+ Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software and email

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four personal days

+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2024-1215772

**Location:** United States-Pennsylvania-Allentown

**Job Category:** Account Manager, Management