Insurance Claims and Policy Processing Clerks

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

**Job Posting Title**

Director, Account Management - Remote

**Job Description**

The Director Employer Accounts is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned employer/Administrative Services Only (ASO) clients. This position collaborates across functions to ensure strategic alignment and execution of Prime, the health plan, and the assigned employer groups priorities.

**Responsibilities**

+ Provide strategic and operational leadership to the account executive function; serve as point of escalation and accountable leader for issue resolution across employer groups

+ Establish processes and tracking methodologies to monitor performance against employer group contracts and prevent repeat issues in the future; develop and document standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner

+ Collaborate with the health plan client engagement and sales teams to establish and maintain direct relationships with clients; develop a consultative, service-oriented partnership with the client in order to maximize pharmacy spend through client renewals and the adoption of new or expanded use of Prime’s products and services; build and maintain relationships with key client stakeholders and provide and request routine feedback from client contacts, including information on the performance of the pharmacy program and the strategic account plan

+ Identify, establish and maintain relationships with key cross-functional partners on behalf of the ASO retention team; collaborate with health plan account leadership and sales to develop and implement Go-To-Market strategies and establish a regular communication cadence to monitor performance, create awareness of issues and drive process improvements across the enterprise

+ Drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime; drive and manage client presentation template updates to include opportunity and trend analysis reporting

+ Review and assign account executive’s book of business and determine necessary alignment and structure to support retention and fulfillment of employer group strategic plans

+ Facilitate strategic discussions with Health Plan clients regarding the status and performance of their ASO business and the identification and execution of ASO growth and retention strategies; support the development and execution of consultant engagement strategies necessary to grow the ASO market

+ Ensure thorough documentation of client interactions in the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)

+ Manage department budget, staffing, performance and development, and consistently demonstrate Prime’s leadership expectations during interactions with direct reports, cross functional and external stakeholders

+ Other duties as assigned

**Minimum Qualifications**

+ Bachelor’s degree in Business, Marketing, Finance, Healthcare Administration or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required

+ 8 years of relevant client services experience in healthcare or pharmacy benefit management

+ 5 years of leadership / people management experience

+ Must be eligible to work in the United States without need for work visa or residency sponsorship

**Additional Qualifications**

+ Thorough understanding of the healthcare industry with subject matter expertise in one or more areas (pharmacy trend, health plan benefits, etc.)

+ Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization

+ Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion

+ Strong organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes

+ Proven ability to establish a team culture, create a clear and compelling vision, build trust, inspire action, achieve team results, and develop people

+ Proven ability to produce and establish strategic plans to deliver consultative guidance with results of successful client retention and product adoptions

+ Strong ability to manage complex information to develop well-reasoned solutions that solve client’s problems

+ Ability to work effectively in a matrixed team environment; demonstrated leadership experience across departments and functions

+ Ability to drive the identification of improvements opportunities and lead the implementation of process changes

**Preferred Qualifications**

+ MBA or other advanced degree

**Minimum Physical Job Requirements**

+ Ability to travel up to 30% of the time

+ Ability to work outside of standard business hours when needed, which may include holidays, nights and weekends

+ Constantly required to sit, use hands to handle or feel, talk and hear

+ Frequently required to reach with hands and arms

+ Occasionally required to stand, walk and stoop, kneel, and crouch

+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

**Reporting Structure**

+ Reports to Sr Director in the Client Engagement department

Potential pay for this position ranges from $124,000.00 - $211,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

_Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law._

_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._

_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in Hermitage, PA at the Hermitage retail banking branch.

**Job Description**

+ Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

+ Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

+ Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

+ Applies product and procedural knowledge to solve customer's problems.

+ Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

+ To learn more about this and other opportunities on our team Watch this video (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/OC\_FINAL2022\_Recruitment\_Tellers\_OC.mp4) .

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

**Competencies**

Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

**Work Experience**

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

No Degree

**Certifications**

No Required Certification(s)

**Licenses**

No Required License(s)

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in Harrisburg, PA at the Union Deposit retail banking branch.

**Job Description**

+ Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

+ Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

+ Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

+ Applies product and procedural knowledge to solve customer's problems.

+ Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

+ To learn more about this and other opportunities on our team Watch this video (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/OC\_FINAL2022\_Recruitment\_Tellers\_OC.mp4) .

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

**Competencies**

Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

**Work Experience**

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

No Degree

**Certifications**

No Required Certification(s)

**Licenses**

No Required License(s)

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Overview:**

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

**Primary Responsibilities:**

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

**Scope of Responsibilities:**

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

**Managerial/Supervisory Responsibilities:**

Not Applicable

**Education and Experience Required:**

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

**Education and Experience Preferred:**

Bilingual based on branch needs

**Physical Requirements:**

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs – 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

**Location**

Harrisburg, Pennsylvania, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

**Overview:**

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

**Primary Responsibilities:**

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

**Scope of Responsibilities:**

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

**Managerial/Supervisory Responsibilities:**

Not Applicable

**Education and Experience Required:**

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

**Education and Experience Preferred:**

Bilingual based on branch needs

**Physical Requirements:**

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs – 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

**Location**

Pittston, Pennsylvania, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Overview:** The Payor Solutions Account Manager plays a pivotal role in developing and maintaining strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers within an assigned book of business. This role is representative of the CVS Healthspire Payor Solutions portfolio. The Account Manager examines sales, account management, and business retention metrics for products and services, supporting profitable growth and other business objectives. Strategic business plans for accounts and customer relationships are controlled, focusing on revenue growth, member retention, and the achievement of financial objectives.

**Key Responsibilities:**

+ **Relationship Management:** Develop and maintain strong external and internal relationships to ensure customer satisfaction and loyalty. Engage with clients to achieve revenue, membership, and earnings objectives within an assigned book of business.

+ **Sales and Retention Metrics:** Examine sales, account management, and business retention metrics to support profitable growth and other business objectives. Implement strategies to improve these metrics continually.

+ **Strategic Planning:** Control strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and financial objectives. Identify and execute cross-sell strategies from the entire spectrum of product lines and other business areas.

+ **Program Implementation:** Assist in establishing and implementing results-based programs and innovative initiatives for account management and business retention. Work under general supervision to ensure successful execution.

+ **Industry Expertise:** Apply in-depth knowledge of the account management and business retention fields to offer valuable feedback and make decisions that enhance organizational growth and visibility.

+ **Customer Solutions:** Offer creative product and service solutions to address evolving client needs. Collaborate cross-functionally to ensure client's needs are met.

+ **Service Efficiency:** Collaborate with team members on implementation, managing the integration of client's and CVS Healthspire's internal organizations to ensure a smooth transition. Identify, implement, and monitor service efficiencies, including performance guarantees.

+ **Client Monitoring:** Continuously monitor client's product lines and services to ensure their needs are being met. Follow through on outstanding issues to resolution.

**Qualifications:**

+ Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.

+ 3-5 years of experience in account management, sales, or a related field, preferably within the healthcare or insurance industry.

+ Strong knowledge of the payor solutions landscape and industry trends.

+ Excellent communication, negotiation, and relationship-building skills.

+ Proven ability to manage a profitable book of business and achieve financial objectives.

+ Strategic thinking and problem-solving skills with a focus on customer satisfaction and retention.

+ Ability to work collaboratively across functions and influence decision-making.

**Pay Range**

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 02/15/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Summary

Ironwear is a safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Regional Account Manager will expand our customer base and achieve sales quotas in their assigned territory. This position will require traveling, face-to-face visits, meeting and presenting to Buyers, Distributors, Safety Managers, and Purchasing personnel, and attending trade shows and company events. Ultimately, you will ensure your area of responsibility meets and exceeds the expectations of our business objectives and contributes to our company’s success in the long run.

Responsibilities

+ Create regional sales plans and quotas in alignment with business objectives.

+ Report on regional sales results

+ Forecast quarterly and annual profits.

+ Prepare and review the annual budget for the area of responsibility.

+ Analyze regional market trends and discover new growth opportunities.

+ Address potential problems and suggest prompt solutions.

+ Suggest new services/products and innovative sales techniques to increase customer satisfaction.

+ Network with key customers to identify and address specific needs.

+ Engage and ultimately own the relationship of the end-users within the region.

+ Establish and execute account strategies for key distributors.

+ Maintain daily activity within the customer management database.

+ Act as the liaison between customers and internal teams ensuring clients’ requirements are met.

Required Skills/Abilities:

+ At least one year’s PPE sales experience

+ Proven work experience as a Regional Sales Manager, Area Manager, or similar senior sales role.

+ Ability to measure and analyze key performance indicators (ROI and KPIs).

+ Familiarity with CRM software.

+ Excellent communication skills.

+ Strong organizational skills with a problem-solving attitude.

+ Availability to travel as needed.

Education and Experience:

+ BS degree in Sales, Business Administration, or relevant field.

+ A minimum of five year’s related experience

What’s In It For You!

+ Career growth & development

+ Competitive Compensation Plan

+ Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear

+ Paid Time Off

+ Paid Holidays

+ 401k with company match

About the Team

The Outside Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. Stationed locally, this team creates deep partnerships with the most coveted local and regional restaurants in any given geography. Our Outside Sales team is the revenue driving arm of DoorDash and ensures the growth of our SMB partnerships which help strengthen operations, accelerate consumer growth, and improve our bottom line.

This is a field sales opportunity based out of the cities specified above. You will need to live in or in proximity to the market.

About the Role

As a Regional Merchant Lead (Outside Sales Representative), you'll join a team of experienced sales professionals who have excelled in the art of leading deliberate sales processes. You'll be focused on new restaurant acquisition with a transactional deal cycle and bringing on the best local and regional restaurants onto the DoorDash platform. In this role you will prospect, meet with, and close partnerships with these restaurants – selling new products and services to them while also uncovering their pain points. You’ll report into our sales leadership, you'll have direct access to all you'll need to grow your career to the next level.

This is a field sales role based in the specified cities above. You will spend some time traveling in the region meeting with merchants and spend some time remote. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

+ Have a passion for SMB businesses and the restaurant industry

+ Sell restaurant owners on the value of partnering with DoorDash and negotiate revenue share agreements

+ Excel in a transactional deal cycle and closing new business within days

+ Use creative strategies in sales processes and prospect outreach

+ Share on-the-ground insights with sales leadership and operations team

+ Mentor teammates on how to be the best version of themselves after establishing yourself in the role

+ Travel into different markets and meet with restaurant owners (hybrid role with up to 50% travel)

We're excited about you because…

+ You have 2+ years of experience in a closing sales role

+ You excel in a transactional deal cycle

+ You have experience exceeding goals

+ You have experience selling multi-product solutions

+ You approach challenges from the fundamentals

+ You express creative sales tactics to engage with prospects

+ You have experience using a CRM (Salesforce) and Google Apps

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others.

To learn more about our benefits, visit our careers page here (https://careers.doordash.com/) .

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$26.46 — $38.94 USD

The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$44.10 — $64.90 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Comcast Spectacor is a leading sports and entertainment company with a diverse portfolio including the National Hockey League’s Philadelphia Flyers, the National Lacrosse League’s Philadelphia Wings, the award-winning Wells Fargo Center, and the worldclass esports franchise, T1 Entertainment & Sports. Headquartered in Philadelphia, Comcast Spectacor has more than 50 years of experience, with a proven track record of cultivating championship teams, managing worldclass venues, and promoting vibrant communities. Comcast Spectacor is part of Comcast Corporation, a global media and technology company that operates Comcast Cable, NBCUniversal, and Sky.

**Job Summary**

The Philadelphia Flyers and the Wells Fargo Center are seeking Inside Sales Representatives who are highly motivated, coachable, and passionate about breaking into the revenue generating side of the sports business. This position will focus on selling season ticket packages, group tickets, and premium seating through outbound sales efforts and touchpoint campaigns. Our Inside Sales Program puts an emphasis on consistent training, as well as the growth and development of our representatives to set them up for success in sales and future senior level job opportunities. Ideal candidates possess an outgoing personality, a passion to build a career in the sports industry, and strong sales and customer service skills.

**Job Description**

**Core Responsibilities**

+ Generate ticket revenue through full and half season packages, 11-game plans, group sales, and premium seating via outbound sales campaigns for the Philadelphia Flyers, Philadelphia Wings and Wells Fargo Center.

+ Utilize and maintain effective contacts (sales leads) through the use of the client relationship management system.

+ Use proactive tactics to create opportunities for new business with existing customers.

+ Use cold calling as a tool to sell season, group and partial ticket plan packages to local companies from provided lists.

+ Call past customers and new customers to generate ticket revenue.

+ Heavy outbound focus making 75+ calls daily to increase your pipeline.

+ Handle incoming sales calls from prospective clients for all ticket packages.

+ Run appointments and tours of the facility to aid in obtaining new business and developing new relationships.

+ Meet or exceed appointed sales goals for all ticket packages.

+ Maintain complete and accurate customer records.

+ Staff all home games to assist ticket sales promotional programs.

+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

+ Other duties and responsibilities as assigned.

**Employees at all levels are expected to:**

+ Understand our Operating Principles; make them the guidelines for how you do your job.

+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

+ Win as a team - make big things happen by working together and being open to new ideas.

+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

+ Drive results and growth.

+ Respect and promote inclusion & diversity.

+ Do what's right for each other, our customers, investors and our communities.

**Disclaimer:**

+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

**Salary:**

Base Pay: $12.50

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

null

null

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

**Education**

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

**Relevant Work Experience**

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

**Job Family Group:** Events

**Position Overview**

The Account Manager for Team Evolve at Cornerstone OnDemand is a hybrid role that combines traditional account management, consultative sales, and portfolio-style selling. This position is uniquely focused on managing a portfolio of acquired customers from **SumTotal Systems, Saba, and TalentSpace** , driving contract renewals, identifying upsell opportunities, and most importantly, leading customers through their migration to the flagship Cornerstone platform.

The successful candidate will have a proven track record in account management and enterprise solution sales, ideally within SaaS, and will bring exceptional discovery, relationship-building, and consultative selling skills. This role demands a strategic thinker who can uncover customer needs, align solutions to business objectives, and build long-term relationships at all levels of an organization.

**Key Responsibilities**

+ **Customer Management**

+ Own a portfolio of customers transitioning from acquired platforms (SumTotal, Saba, TalentSpace) to Cornerstone's flagship solutions.

+ Build and maintain strong relationships with customer stakeholders, developing trust and influence across all levels of the organization.

+ Create and execute strategic account plans to map the customer journey, ensuring smooth migrations and maximizing customer satisfaction.

+ **Renewals and Retention**

+ Proactively manage contract renewals, ensuring customers understand the value of Cornerstone’s solutions to achieve high retention rates.

+ Identify at-risk accounts early and develop strategies to address concerns, mitigate churn, and build customer loyalty.

+ **Upselling and Expansion**

+ Identify opportunities to expand Cornerstone’s footprint by introducing additional solutions, products, and capabilities, including content, learning, performance, and talent management tools.

+ Partner with customers to develop and implement strategic talent management plans that align with their business objectives.

+ **Migration to Cornerstone**

+ Act as a trusted advisor, guiding customers through the migration process from legacy systems to Cornerstone’s flagship platform.

+ Collaborate with internal teams, including implementation, customer success, and support, to ensure successful migrations and positive customer experiences.

+ **Strategic Alignment and Business Growth**

+ Lead discovery and solution workshops to understand customer needs and align Cornerstone’s solutions to their business goals.

+ Deliver presentations and proposals that demonstrate value, ROI, and the strategic benefits of migrating to Cornerstone.

+ Regularly assess customer account health and adoption metrics, addressing gaps to ensure successful long-term relationships.

**Key Qualifications**

+ **Experience and Expertise**

+ Proven success in **enterprise account management** or **portfolio-style selling** at companies like Oracle, SAP, or within SaaS organizations.

+ Strong understanding of **learning, performance, and talent management solutions** , with experience in SaaS migrations being highly desirable.

+ Familiarity with the challenges and opportunities faced by acquired customers transitioning from platforms like Saba, SumTotal, and TalentSpace.

+ **Sales and Relationship Skills**

+ Exceptional consultative selling and discovery skills to uncover customer needs and align solutions effectively.

+ Strong relationship-building capabilities, with a proven ability to establish trust and influence at executive and operational levels.

+ Demonstrated ability to drive upsell opportunities, manage renewals, and achieve customer success metrics.

+ **Communication and Collaboration**

+ Excellent communication skills, with the ability to present confidently and effectively to senior executives and cross-functional teams.

+ Proven ability to collaborate across corporate functions, including Sales, Customer Success, Implementation, and Product teams.

+ **Strategic Thinking and Problem-Solving**

+ Strategic mindset with the ability to analyze data, identify trends, and develop actionable plans.

+ Creative problem-solving skills and the ability to manage competing priorities in a fast-paced environment.

**In This Role, You Will:**

+ Own a portfolio of acquired accounts, building relationships and driving adoption of Cornerstone solutions.

+ Lead customers through the migration journey from legacy platforms to Cornerstone’s flagship solution.

+ Proactively manage renewals, upsell opportunities, and customer satisfaction to meet or exceed assigned KPIs.

+ Partner with internal teams to align Cornerstone’s solutions with customer goals, ensuring long-term success and referenceability.

**Preferred Qualifications**

+ Experience working with complex, multi-stakeholder accounts in **learning, talent, or HR technology industries** .

+ Background in SaaS migrations or familiarity with SumTotal, Saba, or TalentSpace platforms.

+ Expertise in **portfolio selling** , consultative account management, or enterprise solution sales.

+ Some travel as needed based on the assigned book of accounts.

**About Team Evolve**

Team Evolve is a newly created division at Cornerstone OnDemand focused on empowering acquired customers to achieve success with Cornerstone’s flagship solutions. Our mission is to foster strong customer relationships, drive strategic migrations, and unlock the full value of Cornerstone’s learning, performance, and talent management solutions.

If you are passionate about customer success, driving meaningful business outcomes, and working on the forefront of learning and talent management, we’d love to hear from you!

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]