Office Clerks, General

Customer Service Representative

Requisition Id: 376969

Business Unit: LTL

Location:

Pittsburgh, PA, US, 15225

**What you’ll need to succeed as a Customer Service Representative at XPO**

Minimum qualifications:

+ 2 years of customer service experience

+ Strong computer, typing and 10-key skills

+ Experience with Microsoft Office

+ Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

+ Transportation experience

+ Excellent verbal and written communication skills

**About the Customer Service Representative job**

Pay, benefits and more:

+ Pay starts at $20.63

+ Full health insurance benefits on day one

+ Life and disability insurance

+ Earn up to 13 days PTO your first year

+ 9 paid company holidays

+ 401(k) option with company match

+ Education assistance

What you’ll do on a typical day:

+ Bill shipments according to applicable tariffs and pricing agreements

+ Recognize and resolve documentation errors

+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

+ Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

**About XPO**

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .

Registration Receptionist - Patient Scheduling and Registration - Day

Location: Chambersburg Hospital, Chambersburg, PA

Schedule: Part Time

Position Function: Responsible for the complete and accurate collection of patient demographic information. Serves as the initial contact for patient billing. Answers hospital switchboard and routes calls as requested. Plays an integral role in disaster procedures.

Shift

Part Time, Day, 530 a.m. - 11 p.m., varied shifts with fluctuating schedule, does require weekend work.

Unit Based Essential Functions and Responsibilities

Core Values: Service, Integrity, Compassion

1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.

2. Maintains confidentiality.

3. Demonstrates dependability, to include attendance and punctuality.

4. Is accountable - takes initiative and ownership of issues.

5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.

6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.

7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.

8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.

9. Represents willingness/enthusiasm to create, embrace and facilitate change.

10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.

11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.

12. Encourages others by providing recognition and support.

Technical Excellence

1. Thinks critically; utilizes sound judgment; promptly reports potential risks.

2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.

3. Maintains a level of computer literacy appropriate to their role.

4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.

5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.

6. Adheres to National Patient Safety Goals.

Job Class Specifics

1. Conducts patient interview to obtain accurate demographic, insurance information for inpatient, surgical, emergency room and outpatient services.

2. Patient estimates are provided for outpatient and surgical services along with providing an explanation of benefits to the patient and/or guarantor.

3. Collections are made on out-of-pocket expenses provided from the patient estimate along with ED copays.

4. Reconciling the daily banking deposits at the end of day.

5. Prepare deposit for pick up next business day.

6. Assist patients making a payment via the welcome devices and/or personal device.

7. Follows the standard of work for sending POS letters for surgical patients who are not active in the Patient Portal.

8. Provides assistance to patients utilizing the welcome device and/or personal device.

9. Adheres to following the EPIC Insurance Manual regarding participation of payor and plans.

10. Obtains waiver forms when applicable along with adding the appropriate occurrence code.

11. Obtains authorizations and referrals as required by insurance.

12. Verifies insurance requirements for upcoming services according to departmental standard of work.

13. Utilizes various software programs for insurance verification.

14. Follows the process for Documents within EPIC, scanning of insurance card(s), photo ID, completion of necessary forms.

15. Maintains all equipment in a safe working condition; notifies the proper department(s) of malfunctioning equipment or unsafe conditions along with submitting an S1 when applicable.

16. Maintains a neat, clean work area; communicates to Environmental Service as appropriate.

17. Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork.

18. Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc.

19. Understands and knows what to do in the event of an emergency situation.

20. Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory.

21. Serves as a preceptor/mentor.

22. Willingly accepts new and /or additional responsibilities.

23. Reviews patient order, ensuring that correct ordering doctor is listed on all orders along with validating that order has not expired.

24. Identifies the proper Workqueue(s) for daily accounts that need corrected and/or pre-arrival work completed.

25. Maintains 95% or higher on percentage workflows without warnings on the Patient Access User Scorecard

26. Strives to avoid creating duplicate unit numbers.

27. Prioritizes workload at beginning of shift and throughout, so that time lines and volume of workload done minimized patient waiting time.

28. Workqueues are identified, worked and in some cases making contact with patient(s) prior to services.

29. Schedules patient procedures/appointments in accordance with departmental standard of work.

30. Knows the organization and can provide information and direction.

31. Coordinates direct admit and transfer calls.

32. Runs required report(s) as assigned.

33. Performs other related duties as assigned.

34. Answers all telephone calls in a tactful and timely manner - this includes, but not limited to the switchboard Provides a great handoff when transferring internally.

35. Familiarizes self thoroughly with the different alarm systems and emergency equipment located at the switchboard; handles call alarms in a calm and efficient manner. Implements the procedures for a disaster/fire drills once it has been initiated by Administration.

36. Utilizes company email for internal/external communications.

37. Handles all communication to patients and hospital employees with the highest regard for good customer service without becoming defensive. Treats all customers with a highest degree of respect.

General Requirements

The following requirements are expected of all employees:

Core Values: Integrity, Compassion, Excellence, Service

Annual Health Screening with Infection Control and Blood Borne Pathogens Education

Safety Awareness: Hospital Fire, Safety, and Disaster procedures

Confidentiality: Maintains employee and patient confidentiality.

Attendance: Regular attendance is an essential function of the position

Leadership Standards:

Character: Attitude, Integrity, Role Modeling

Job Performance: Results orientation, Customer focus, Decision making, Awareness

Interpersonal Skills: Communication, Relationship-building, Team player, Celebration

Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management

Physical and Mental Requirements: Physical Standards and Abilities--Classified as light work by the Dictionary of Occupational Titles: May exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or an insignificant amount of force constantly in order to lift, carry, push, pull, or otherwise move objects.

- Walks occasionally throughout department and hospital on carpet, tile, or linoleum.

- Stands occasionally on carpet, tile or linoleum.

- Sits on a hard or cushioned chair frequently.

- Lifts up to 20 pounds to and from all levels (floor, waist, shoulder, overhead) on an occasional basis.

- Carries up to 10 pounds occasionally throughout the hospital.

- Bends, twists, squats, and kneels occasionally.

- Reaches up to 2 feet overhead/in front of oneself on an occasional basis.

- Near-visual acuity with color perception in order to view computer screen and decipher fine print.

- Manual dexterity adequate for utilizing a keyboard, calculator and processing paperwork.

- Ability to adapt to simultaneous, multiple and varied stimuli.

- Auditory acuity for hearing telephone conversation, normal voice tones when not facing the individual, alarms, call bells, overhead pages, etc.

- Clear speaking voice in order to communicate effectively with incoming patients and utilize paging system.

Mental Demands--Ability to communicate effectively in both verbal and written form. Must be able to comprehend medical terminology. Must be able to work within time constraints, establish priorities and adjust to multiple simultaneous stimuli. Must be able to work in area of assignment without reservation to observing trauma care and bodily functions and fluids.

Working Environment: Work is performed in a clean, well-ventilated indoor environment; requires standing and walking for uninterrupted periods of time; may require sitting for uninterrupted periods of time. Possible exposure to patients with infectious diseases or to bodily fluids, which may contain infectious agents.

Reporting Structure:

Emergency, Hospital, and Satellite department locations report to the Assistant Manager - Patient Registration. In his/her absence reports to the Manager - Patient Registration.

Disclaimer: These essential job functions are requirements of the position, which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.

By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.

Qualifications and Standards

Education: High school graduate or equivalency required. Completion of a medical terminology course is a plus.

Experience: Experience applying customer service behaviors and communication skills required. Experience as a registration receptionist preferred. Computer and customer service experience preferred. Minimum typing speed of 45 words per minute preferred. Knowledge of insurances helpful.

Certifications/Licensure: None required.

Apply Now

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email [email protected]. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Receptionist - Diagnostic Radiology Waynesboro Hospital - Day

Location: Waynesboro Hospital, Waynesboro, PA

Schedule: Full Time

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Shift

FullTime, Day, M-F 645am-315pm, and every 4th Saturday from 730am-1130am

Duties and Responsibilities

Essential Functions:

+ Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.

+ Provides excellent customer service assistance.

+ Answers telephones, routes callers, takes messages and provides routine information to callers.

+ Enters and/or retrieves data from established computer files using knowledge of various computer software applications.

+ Assists with office operations, special initiatives and projects as requested.

+ Maintains appropriate records, reports, and files as required.

+ IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations:

+ Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.

+ Participates in educational programs and inservice meetings.

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

+ Sets a positive example of excellent service.

+ Attends meetings as required.

Qualifications

Minimum Education:

+ High School Diploma or GED Required

Work Experience:

+ Less than 1 year Up to 1 month experience. Required

+ 1 year Related work experience. Preferred

Knowledge, Skills, and Abilities:

+ Excellent communications, interpersonal and customer relations skills.

+ Basic computer skills.

Benefits Offered:

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

Apply Now

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email [email protected]. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Summary This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration, Erie VA Medical Center, Office of the Director. This position will serve as the office manager and Executive Secretary to the Medical Center Director. Responsibilities Major duties include but are not limited to: Synchronizes daily office routine with those of the Quadrad (Medical Center Director, Associate Director, Chief of Staff, Associate Director for Patient Care Services). Ensures all appropriate correspondence and communications are shared and concurred upon. Stays abreast of all VISN and VACO protocol, templates, and reports, and will be responsible for tracking heads up and issue briefs submitted by the facility. Adheres to general office management practices and as necessary, developing processes and procedures to achieve maximum results. Determine what needs to be done, develop action plans to achieve positive results, and develop monitors to ensure on-going success. Reviews all correspondence addressed to the Director. Responsible for maintaining an effective suspense system to ensure actions are completed appropriately and submitted on time. Reviews and/or prepares correspondence for the signature of the Director. Instructs and assists secretaries on procedural matters such as the correct procedures to follow in preparing correspondence, the necessary routing of correspondence, etc. Develops responses to inquiries and administrative problems brought to the Executive Suite/Office of the Director by internal staff as well as external VHA, local health care entities, Commonwealth or Congressional officials, and veterans as needed. Responsible for control over, and management of, the Director's appointment schedule to ensure that no conflicts of commitments occur. Maintains the Director's electronic appointment calendar and independently makes all arrangements for recurring and one-time conferences and committee meetings conducted by the Director. Prepares agenda, gathers source materials, notifies all attendees of topics, coordinates meetings and ensures all equipment and space is properly handled after the meeting. Interacts with Executive Leadership members, Department Managers and clerical staff within VAMC, and with other top management government and private sector officials (i.e., VISN, VACO, Congressional Offices, Veterans National Service Organizations, Soldiers and Sailors Home, etc.) to provide liaison for projection of a positive and professional image of the Director's Office, and to encourage support for the V AMC goals and objectives Receives and discreetly screens all calls and visitors by using independent judgment in making appropriate disposition of calls and visits. Develops and administers an effective document filing system that allows for efficient identification and retrieval of filed documents. Reviews all correspondence received in the Executive Suite, and determines if replies are necessary. Coordinates all aspects of travel arrangements for the Director. Ensures all materials and references required are organized and readily available for the Director. Screens all publications, directives and periodicals and only refers appropriate documents to the Director. Distributes publications to appropriate functional components, as necessary. Responsible for maintaining an effective suspense system to ensure the medical center memorandums assigned to the Director's office are current. Ensures that routine and special reports are prepared and presented in an acceptable format. Ensures that data is gathered, assimilated and analyzed within timeframes to meet varying deadlines imposed by external entities. Effectively interacts with external computer databases to input, edit and retrieve data to generate reports for Director. Maintains electronic mail and electronic data records on external computer systems. Ensures that an effective time and attendance system is maintained for those under the direct supervision of the Medical Center Director. Monitors leave schedules to ensure adequate administrative/clerical coverage in the Office of the Director. Determines problem areas, develops review approaches, conducts studies of identified problem areas and implements solutions on how to improve the effectiveness and efficiency of Executive Suite/Director's Office operations. Work Schedule: Monday - Friday, 8:00-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Secretary (OA)/PD031320 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/23/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Proficiency Requirements: To qualify for this position, you must have a typing speed of at least 40 words per minute. Indicate on your resume your typing speed. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Perform secretarial and administrative duties for a large organization; Extensive work with various computer programs to perform duties including MS Word, Excel and PowerPoint; Independently planning and/or organizing activities of an office; Receive all correspondence; prepare travel arrangements; maintain schedule/calendar of a department or work space; Taking and preparing meeting minutes; Assisted with budget and financial programs in order to perform a range of financial functions assigned; Works and communicate orally and in writing with clients and customers. Promptly responds to inquiries, or when appropriate, reassigns to correct staff in a timely manner to ensure prompt replies. Committed to quality services. (Experience must be clearly demonstrated in your resume.) Preferred Experience: Computer skills, preparing agendas and minutes, answering phones, filing, preparing/editing correspondence, timekeeping responsibilities, and fund control point duties You will be rated on the following Competencies for this position: Attention to Detail Clerical Customer Service Flexibility Integrity/Honesty Interpersonal Skills Manages and Organizes Information Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Majority of duties are performed in the Executive Suite, with occasional meetings in various areas of the Medical Center. The incumbent's work is mostly sedentary, however, some walking, standing, bending and carrying light items is required. Because of intensity of the Executive Suite activity, the incumbent is routinely subjected to high stress situations and sometimes requires him/her to stay after regular hours in order to complete necessary work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

**UPMC Primary Care Frederick is looking for an Office Coordinator!**

**If you have medical office experience apply today!**

**Purpose:**

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

**Responsibilities:**

+ Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.

+ Ensure patient scheduling is accurate.

+ Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

+ Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

+ Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.

+ Work denial work queues in conjunction with the CBO.

+ Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

+ Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.

+ Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

+ Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.

+ Collaborate with manager in selecting, monitoring and evaluating front office staff.

+ Bachelor's Degree + 6 months of healthcare experience

+ OR Associate's Degree in Health Care or Business + 1 year of healthcare experience

+ OR High School Diploma + 2 years of healthcare experience **Licensure, Certifications, and Clearances:** Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**

The Child Advocacy Center department is looking for a new Office Manager to help support the day-to-day functions of their Harrisburg location. This position will oversee the front office support staff, billing, office inventory, ordering supplies, etc. Will also provide as backup to register and check in patients.

This position will travel once a month to their other offices in Lebanon and Carlisle. Reliable transportation is a must.

Schedule: Monday – Friday from 8:00 a.m. – 4:30 p.m., no weekends or holidays.

**Purpose:**

Manages the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center on a daily basis. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.

**Responsibilities:**

+ Anticipate scheduling issues when members of the staff are not scheduled.

+ Coordinate and staff laser templates, ensuring that patients are properly scheduled.

+ Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.

+ Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

+ Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.

+ Order all supplies and services as needed for this practice.

+ Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.

+ Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

+ Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.

+ Provide and coordinate maintenance on all equipment used by the clinical staff of the department.

+ Bachelor's Degree in Health Care or Business + 1 year healthcare or management experience

+ OR Associate's Degree in Health Care or Business + 2 years of healthcare experience or 1 year of management experience

+ OR High School Diploma +3 years healthcare experience or 1 year of management experience

**Licensure, Certifications, and Clearances:**

+ Act 31

+ Act 33

+ Act 34

+ Act 73

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

**Purpose:**

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns. This position will consist of overseeing the office schedule, the front main desk, communication with providers, coordination, and becoming familiar with different surgical preparations.

**Responsibilities:**

+ Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.

+ Ensure patient scheduling is accurate.

+ Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

+ Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

+ Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.

+ Work denial work queues in conjunction with the CBO.

+ Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

+ Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.

+ Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

+ Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.

+ Collaborate with manager in selecting, monitoring and evaluating front office staff.

+ Bachelor's Degree + 6 months of healthcare experience

+ OR Associate's Degree in Health Care or Business + 1 year of healthcare experience

+ OR High School Diploma + 2 years of healthcare experience **Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

UPMC is looking for a full-time Office Assistant I to support both Summit Family Practice and Grandview Family Practice! This position offers day shift hours from 8 AM to 4:30 PM, with travel required between the two offices. We are seeking a candidate with experience in a medical office setting, though this is not a requirement. Strong customer service skills and the ability to interact effectively with patients are essential for this role. Apply today to join a great team and receive a robust Totals Reward package!!

**Responsibilities:**

+ Verify accuracy of patient information and records in both the medical record and computerized scheduling system.

+ Schedule, coordinate, and reschedule patient appointments while efficiently communicating necessary messages to staff and providers.

+ Greet and register patients in a polite and timely manner, offering necessary instructions and directing them to the appropriate department or personnel.

+ Inform relevant department or personnel of a patient's arrival, completing all required check-in and check-out functions.

+ Maintain a clean and organized waiting area, ensuring the beverage station and reading materials are stocked and well-kept.

+ Prepare patient charts for upcoming appointments, ensuring all relevant information is current and complete.

+ Answer incoming telephone calls, screen appropriately, take messages, and provide accurate information as needed.

+ Maintain and update physician schedules to ensure proper appointment scheduling and confirmations, and complete necessary paperwork such as encounter forms and referrals for billing purposes.

Required:

+ High school diploma or GED

+ 1 year work experience, preferably in a medical office setting

Preferred:

+ Knowledge of medical terminology

+ Word processing and computer experience

+ Customer service experience

**Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is thrilled to offer an exciting opportunity for a full-time Office Assistant to support our Butler medical oncology office. If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

_Why Choose Us?_

+ Meaningful Work: As an Office Assistant, you’ll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.

+ Work-Life Balance: Enjoy a Monday-Friday daylight schedule—no evenings, weekends, or holidays!

+ Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.

+ Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

+ Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of. Apply today!

**Responsibilities:**

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.

+ Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Maintain clean, orderly waiting area including beverage area and reading materials.

+ Prepare patient charts for upcoming appointments.

+ Answer telephone, screens calls, takes messages, and provides information.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.

+ Answer questions regarding patient appointments and testing.

+ Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

+ High school diploma or GED is required.

+ 1 year work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred.

+ Word processing and computer experience preferred.

**Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

Unit **Secretary, Emergency Department**

**Full-time, night shifts (7pm-7am, 11pm-7am), every other weekend and holiday**

**AFSCME - Union**

**Posted: 12/17/2024**

**Purpose:**

Provides indirect patient care in the medical/surgical setting. Meets the communication needs of the patient/family, departmental staff and medical staff. Prepares and compiles records in the nursing unit. Initiates directions from physician and nursing staff. Participates in performance improvement activities. Maintains regulatory agency requirements, nursing and hospital policies and procedures and standards.

**Responsibilities:**

+ Assures the delivery of the interdepartmental mail and patients' mail and flowers by alerting them of the arrival.

+ Supports unit based Continuous Performance Improvement (CPI) activities by actively participating in the CPI Process.

+ Understands the special needs of consumers with co-occurring disorders (mental health and substance abuse) and utilizes appropriate assessment and intervention techniques

+ Completes ongoing age-specific competency validation via defined mechanisms.

+ Obtains information for records and assists in transfer of patients by preparing records for other facilities.

+ Answers the telephone promptly and courteously and maintains free-flowing and accurate communications. Takes and delivers messages in a timely manner.

+ Greets and assists patients, families, visitors, co-workers, physicians, and other Hospital personnel. Responsible for unlocking and securing door to unit on arrival of same and registering visitors.

+ Processes requests for patient services from other departments as required.

+ Assists during emergencies such as crisis on the unit, cardiac arrest, disaster, etc. by thorough knowledge of own role.

+ Attends unit staff meetings.

+ Responsible for ordering all forms, keeping them up to date and distributing as needed.

+ Assembles and records patient information on charts, files, laboratory and x-ray reports on patient charts, checks discharge charts for completeness.

+ Functions as unit receptionist and coordinates clerical tasks essential to the operation of the unit.

+ Maintains patient records including labeling, incorporating appropriate forms, ensuring completion, overseeing general appearance, and monitoring their location.

+ Maintains a satisfactory physical environment for the patient by reporting potential safety hazards and needed repairs to appropriate personnel.

Education and Formal Training:

+ Must have a high school education.

+ A completion of a medical secretary program is preferred.

+ Experience as a unit secretary or medical office secretary is preferred.

+ Must satisfactorily pass the medical terminology exam administered by the Education Department of Altoona Regional Health System within the orientation period.

**Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**