Customer Relationship Specialist

**General Information**

Ref #:

20240040143

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

**Company Overview**

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers \#WeAreUKG

**Description & Qualifications**

Description

About the Role:

The Customer Relationship Specialist is responsible for managing and enhancing all aspects of customer communication from the Office of the President, Go To Market, to ensure a positive experience and maintain strong relationships. This role involves crafting clear and engaging customer messages, handling customer inquiries, and collaborating with various departments to resolve issues and improve overall customer satisfaction. Additional duties include acting as liaison between Office of the President and Communications teams.

• Communication Management:

o Develop and implement personalized communication strategies to engage customers and address their needs effectively.

o Draft, edit, and review customer-facing messaging, including emails, social media posts, and other avenues.

o Coordinate with customer account teams to build customer briefing documents for meetings and events.

o Ensure all communications are consistent with the President, GTM and company's brand voice and guidelines.

• Customer Support:

o Troubleshoot and resolve customer issues or escalate complex problems to the appropriate department.

o Follow up with customers to ensure satisfaction and address any additional concerns.

• Feedback and Improvement:

o Collect and analyze customer feedback to identify trends and areas for improvement.

o Work with internal stakeholder teams to implement changes based on feedback and enhance the customer experience.

• Collaboration:

o Partner with marketing, sales, and product teams to align communication efforts with overall business objectives.

o Assist in the creation of promotional materials and customer outreach campaigns.

o Participate in cross-functional meetings to stay informed about product updates, promotions, and company news.

• Reporting and Analysis:

o Provide insights and recommendations to improve communication strategies and customer interactions.

Qualifications

About You:

Basic Qualifications:

• Bachelor’s degree in Communications, Marketing, Business, or a related field.

• Proven ability to develop written content for a variety of communication vehicles

• Extensive experience in providing strategic advice to the most senior levels of the organization

• Proven experience in customer service, communications, or a related role

• Excellent written and verbal communication skills

• Strong problem-solving abilities and a customer-focused mindset

• Proficiency in customer relationship management (CRM) software and communication tools

• Attention to detail and strong organizational skills with the ability to manage multiple competing priorities successfully

Preferred Qualifications:

• Experience with social media management and digital marketing

• Familiarity with data analysis and reporting tools

• Knowledge of industry-specific trends and best practices

**Pay Transparency for Colorado, New York, Washington and California**

The pay range for this position in Colorado, New York, Washington and California is $137900 to $198300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $158585 to $228045 per year.

**EEO Statement**

**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) and its **supplement** .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

**Disability Accommodation**

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.