Join our team of Life Changers!

UPMC is hiring a Full-Time, Communications Specialist to support the office in Harrisburg.

Must have previous EMT or Paramedic experience!

Schedule: 6:00pm-6:00am

Every other weekend and holiday that fall on your rotation.

This is a multidisciplinary communication center that functions 24/7.

Critical thinking, problem solving and being a self-starter are very important for this position.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

**Responsibilities:**

+ Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor promptly.

+ Demonstrates proficiency in the operation of all methods of communication including telephone, radio, and e-mail.

+ Documents unusual operational matters in the dispatch record and /or special report system as warranted.

+ Performs all assigned duties, including daily, weekly, monthly, or other duties assigned

+ Collects and promptly processes request information including demographics, medical necessity, and other necessary information.

+ Utilizes appropriate safety channels to report safety concerns and uses tools available to enhance a safe work environment

+ Responds promptly and efficiently to requests for service (air and ground).

+ Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio, or other appropriate communication methods

+ Function as a resource for all new Community LifeTeam team members and actively participate in the development and training of new staff.

+ Completes all official documentation promptly such as payroll, expense reports, orientation forms, etc.

+ Participates constructively in the quality improvement program when requested.

+ Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.

+ Coordinate communications between transport teams, faculty physicians, and referring and receiving hospitals.

+ Document and retrieve information/data on computer/network systems including interventions, and other pertinent patient care information on time.

+ Ensures confidentiality of patient information at all times.

+ Adheres to rules for scheduling, including schedule requests, minimum time, and availability.

+ Seek guidance from the Communications Supervisor as needed for unusual operational circumstances or guidance regarding policy decisions.

+ Experience as an EMT or Paramedic with an EMS agency or 911 Communications Center Experience Required

+ Positive interpersonal communication skills can work productively and effectively within a complex environment, handle multiple/changing priorities, and operate a computer.

+ Must be willing to work various shifts as assigned and be available for regular on-call shifts.

+ Emergency operations/dispatch center experience. (preferred) **Licensure, Certifications, and Clearances:**

+ A current and valid Paramedic in the Commonwealth of Pennsylvania or NREMT-P certification. (preferred)

+ Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) within 30 days of hire

+ Act 34

+ Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

+ Certified Emergency Medical Dispatcher (APCO)

+ OR Certified Emergency Medical Dispatcher (IAED)

+ OR Emergency Medical Technician (EMT)

+ OR National Registry Emergency Medical Technician (NREMT)

+ OR Paramedic

**UPMC is an Equal Opportunity Employer/Disability/Veteran**