**Job Summary**

SHI has an exciting opportunity available as a Field Technician in our Modern Workplace Services Group. This is a full-time, that requires daily travel from the employee’s home location to the various customer locations within the region. The coverage area is approximately 2 hours from home and must have reliable transportation. The Field Technician can expect repair tickets to be assigned daily through a mobile application. The Field Technician will then schedule service with the end user and travel to the site to resolve the hardware issue. Work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. local time.

**About Us**

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees – all 6,000 of them.** If you join our team, you’ll enjoy:

+ Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

+ Continuous professional growth and leadership opportunities.

+ Health, wellness, and financial benefits to offer peace of mind to you and your family.

+ World-class facilities and the technology you need to thrive – in our offices or yours.

**Responsibilities**

_Include but not limited to_

+ Repair desktops, laptops, and tablets within the required service level

+ Document assigned tickets with appropriate troubleshooting steps taken and resolution details

+ Order and return defective PC parts to OEM as needed to meet required SLAs

+ Maintain inventory and provide monthly updates for SHI sparing

+ Assist with PC Deployment projects as needed, which includes

+ Unboxing PC’s

+ Apply image and updates to new equipment and/or

+ Install software and other applications as needed

+ Deploy desktop, laptop, or tablet to end user

+ Complete data transfer from old PC to new PC

+ Assist with end of life activities such as wiping, boxing/palletizing, and shrink wrappings desktops, laptops, and tablets for freight shipment

**Qualifications**

+ High School Diploma or GED

+ A+ Certification or equivalent industry experience

+ 2+ years’ experience in the IT Industry

+ 2-4 years of proven desktop support experience

+ 1-3 years of computer refresh and deployment experience

+ Experience installing, configuring and supporting Windows OS

+ Must have reliable transportation

**Required Skills**

+ Ability to troubleshoot and resolve PC hardware issues

+ Ability to work independently in the field and in a team without constant supervision

+ Must be organized and have the ability to multitask and maintain organization

+ Must have the ability to follow and execute set processes and procedures

+ Must possess troubleshooting and diagnostic skills for hardware and software support

+ Must have excellent customer service skills

+ Ability to maintain Network and IT Infrastructure

+ Must have excellent time management skills

+ Capable of following and executing set processes and procedures

**Preferred:**

+ Knowledge of Dell, Fujitsu and HP platforms

+ Knowledge of various OEM part ordering process

**Certifications Required**

+ A+ Certification must be maintained during employment

**Unique Requirements**

+ Position requires 75% travel

+ Ability to lift 50 lbs.

+ Lifting of laptops and desktops daily

**Additional Information**

+ The estimated annual pay range for this position is $40,000 - $55,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

+ Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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**Job Locations** _US-Remote_

**Requisition ID** _2024-18708_

**Approved Min (Total Target Comp)** _USD $40,000.00/Yr._

**Approved Max (Total Target Comp)** _USD $55,000.00/Yr._

**Compensation Structure** _Flat Base_

**Category** _Information Technology_